Kirt Thomas
Sacramento
Summary
My desire is to obtain a position as Front Desk Medical Receptionist / Medical Assistant. This opportunity will allow me to utilize each of my strength and Customer Service experiences.
Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist/Certified Medical Assistant
WellSpace Health
12.2021 - Current
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Assisted patients with insurance verification, ensuring accurate billing processes.
- Maintained electronic health records, enhancing data accuracy and accessibility.
- Coordinated communication between medical staff and patients, improving overall service delivery.
- Trained new employees on office software systems, fostering operational efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Implemented process improvements that streamlined patient check-in procedures.
- Oversaw front desk operations, mentoring junior staff on best practices and protocols.
MA Student
WellSpace Health
08.2021 - 12.2021
- Performed administrative duties including scheduling, maintaining medical records, billing, and coding for insurance purposes.
- Learned and achieved taking and recording vital signs, and medical history for great accuracy
- Succeeded at properly preparing patients for examinations, drawing blood, and administering medications as directed
Driver
Uber
05.2016 - 08.2021
- Transported clients to specified destinations safely and on-time
- Offered riders information about local attractions and restaurants
- Achieved consistently high customer scores due to exceptional service
Chauffeur
Universal Limousine
03.2011 - 02.2018
- Upheld high standards of professionalism and discretion when working with high-value clients
- Maximized passenger satisfaction by maintaining vehicles safe and clean operating condition
- Drove town cars, SUV’s, Limousines, and other vehicles to meet customer needs
Sales Associate/CSR
Radio shack
11.2006 - 02.2012
- Supported customers through friendly, knowledgeable, and positive communication
- Delivered fast, friendly, and knowledgeable service for routine questions
- De-escalated problematic customer concerns while maintaining a calm, friendly demeanor
Supervisor/Call Center
AT&T/OSI
02.1998 - 01.2006
- Coordinated with departments to maximize operational efficiency across production and administrative areas
- Created training manual for over 600 employees to use as a reference guide
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
Education
Associate of Applied Science - Fire Technology
Cosumnes River College
Sacramento, CA06.2011
Skills
- Detail Oriented
- Customer Service
- Forklift Operator
- Training and coach
- Team Management
- Office Equipment
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Information documentation
- Payment collection
- Office administration
- Patient relations
- Medical billing
- Inventory oversight
- Pre-hospital care
- Patient callbacks
- Patient reception management
- Insurance verifications
- Petty cash management
- Co-payment collection
- Typing and filing
- Customer service
- Computer proficiency
- Record processing
- Adaptable and flexible
- Time management
- Medical records verification
- Data entry
- Problem-solving
- Flexible schedule
- Patient eligibility requirements
- CPR certified
- Documentation and recordkeeping
- Calendar and appointment management
- Epic systems
- BLS certified
- Equipment troubleshooting and maintenance
- Medical report preparation
- Supply ordering
- Organization
- Problem Solve
- Electronics
Certification
- Firefighter Internship – Cosumnes River College and CSD Fire Dep – Elk Grove, CA 12/2010
- Emergency Medical Technician-Cosumnes River College- Sacramento, CA 12/2009
- Railroad Operations Technology and Engineering program- Sacramento City College – Sacramento, CA – 12/1998
- Forklift Operator on Equipment Type 1, 4 and 5 – by S-A-F-E on 2 -Charles A. Jones Career and Education Center-Sacramento, CA 1/2021
- Certificate of Completion for Manufacturing Pre-Apprenticeship Program-Charles A. Jones Career and Education Center-Sacramento, CA 2/2021
Timeline
Front Desk Medical Receptionist/Certified Medical Assistant
WellSpace Health
12.2021 - Current
MA Student
WellSpace Health
08.2021 - 12.2021
Driver
Uber
05.2016 - 08.2021
Chauffeur
Universal Limousine
03.2011 - 02.2018
Sales Associate/CSR
Radio shack
11.2006 - 02.2012
Supervisor/Call Center
AT&T/OSI
02.1998 - 01.2006
Associate of Applied Science - Fire Technology
Cosumnes River College
CORE COMPETENCIES
- Adaptability – Working many different jobs has allowed me to adapt well in different work environment and has helped to develop new skills. Considers and positively contributes to workplace culture.
- Problem solving – Ability to de-escalate situations, find positive solutions in staff to staff and staff to client disagreements.
- Organized- Works hard to ensure my professional and personal surroundings are organized, to ensure efficiency.
- Dependable- Respects and meets deadlines. Open to adjusting schedule for the benefit of the organization and or company.