Kirstyn Kloster
Foothills ,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail flooring industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Production Manager
CDL Carpet & Floor Centre
Calgary, AB
02.2012 - Current
- Developed and maintained courteous and effective working relationships with customers, installers and coworkers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Optimized processes and supervised employees.
- Coordinated all contractors, sales associates and site leadership teams by interacting effectively and establishing communication best practices.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Event Planning Assistant
The Finer Details/Jennifer Barreth
Calgary, AB
09.2011 - Current
- Provided general cleaning of venue spaces before, during and after events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Organized logistics and materials for each function, arranged spaces
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; evening and weekend shifts
Education
High School Diploma -
Lord Beaverbrook High School
Calgary, AB06.1996
Skills
- Courteous with Strong Service Mindset
- Program Organization
- Project Scheduling
- Customer Relationship Management
- Teamwork and Collaboration
- Effective Multitasking
Timeline
Production Manager
CDL Carpet & Floor Centre
02.2012 - Current
Event Planning Assistant
The Finer Details/Jennifer Barreth
09.2011 - Current
High School Diploma -
Lord Beaverbrook High School
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