Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Kirsty Pearson

Brampton,ON

Summary

Adept at enhancing facility cleanliness and customer satisfaction, my tenure at LA Fitness showcased an ability to tackle maintenance challenges and improve service standards. Leveraging skills in floor polishing and problem-solving, I boosted facility appeal and efficiency. My commitment to excellence and team collaboration has consistently resulted in positive outcomes and heightened customer loyalty.

Overview

27
27
years of professional experience
1
1
year of post-secondary education

Work History

Maintenance Custodian

LA Fitness
08.2017 - Current
  • Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
  • Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
  • Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
  • Maintained a welcoming environment for visitors through meticulous upkeep of common areas, restrooms, and exterior spaces.

Homemaker

Self-employed
08.1999 - 08.2017
  • Raised two children and maintained the household.

Customer Service Representative

Future Shop
09.1997 - 07.1999
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Lakeport Secondary School
St. Catharines, ON
06.1996

Certified Personal Trainer - Physical Fitness Training

Only The Strong
Etobicoke, ON
09.2022 - 05.2023

Skills

  • Window Cleaning
  • Carpet cleaning
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Responsible and Dependable
  • Cleaning and sanitizing
  • Floor Cleaning and Buffing
  • Team Collaboration
  • Hazardous Chemicals Handling
  • Facility Opening and Closing
  • Floor polishing

Languages

English
Native or Bilingual

Hobbies

  • I enjoy reading, biking, hiking, running, and maintaining my physical fitness.
  • I love pets; I have tropical fish, a house cat, and a bearded dragon. I also enjoy researching best care guides for my pets.

Timeline

Certified Personal Trainer - Physical Fitness Training

Only The Strong
09.2022 - 05.2023

Maintenance Custodian

LA Fitness
08.2017 - Current

Homemaker

Self-employed
08.1999 - 08.2017

Customer Service Representative

Future Shop
09.1997 - 07.1999

High School Diploma -

Lakeport Secondary School

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Kirsty Pearson