Kirsty McHale
Burnaby,BC
Summary
Dedicated customer service professional with over six years of experience in delivering exceptional support and innovative solutions. Proven ability to engage effectively with customers by creating positive and loyal relationships through a friendly and outgoing demeanor. Skilled in leveraging technology to enhance service delivery and streamline processes. Committed to maintaining high standards of service excellence while continuously seeking opportunities for personal and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/ Manager
Bufala
04.2025 - Current
- Resolved customer complaints promptly, such as wait complaints during peek rushes.
- Managed food and beverage orders efficiently.
- Increased sales by upselling menu items.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Delivered friendly and attentive service
- Stayed up-to-date on menu changes to help customers make food choices.
- Managed opening and closing duties, including cash outs, deposits, and post shift reports.
Shipper/receiver
Gateway casinos
02.2023 - Current
- Attention to detail; verifying shipments, accurately tracking inventory, correctly inputting orders as well as invoices
- Communicating and coordinating with suppliers and other departments
Sales manager
Aunt Leahs
11.2023 - 12.2023
- Leadership; Motivating both staff and volunteers to deliver exceptional service.
- Managing finances and sales effectively.
- Goal to create a magical holiday experience for customers
Busser/Porter
Gateway Casinos
09.2022 - 02.2023
- Teamwork; assisting servers and bartenders with services
- Ensured cleanliness
Server/ Key holder
Rickys all day grill
09.2021 - 12.2022
- Accuracy; imputing orders, using POS system, counting cash, submitting sales reports
- Customer services such as dedicated assistance, fast problem solving and active listening
Manager/supervisor
Pita pit
06.2019 - 07.2021
- Managed day to day operations, budgets, and sales reports.
- Mentored team members, trained new hires, and communicated effectively
Education
BCIT - Digital Marketing foundations
BCIT
11.2025
High school diploma - undefined
Regiopolis Notre Dame
07.2020
Skills
- Effective communication
- Team collaboration
- Problem solving
- Sales and upselling techniques
- Knowledge of Food safety
- POS systems
- Backup management
Certification
- Food safe
- Serving it right
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Server/ Manager
Bufala
04.2025 - Current
Sales manager
Aunt Leahs
11.2023 - 12.2023
Shipper/receiver
Gateway casinos
02.2023 - Current
Busser/Porter
Gateway Casinos
09.2022 - 02.2023
Server/ Key holder
Rickys all day grill
09.2021 - 12.2022
Manager/supervisor
Pita pit
06.2019 - 07.2021
High school diploma - undefined
Regiopolis Notre Dame
BCIT - Digital Marketing foundations
BCIT