Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Kirsty Aldous

Kirsty Aldous

Wallaceburg,ON

Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with expert team leadership, planning and organizational skills built during a successful career. Strategically equip employees to independently handle daily functions and meet customer needs. Diligent leader and mentor with exceptional management abilities and results-driven approach.

Overview

27
27
years of professional experience

Work History

Housekeeping Manager

Retro Suites Hotel
01.2021 - Current
  • Daily management of housekeeping department responsible for guest rooms, public areas, off site apartments and properties
  • Manage staff of 2 Supervisors and 8 to 10 housekeepers
  • Motivated cleaning staff with incentives for maintaining high standards of safety regulations as well as prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Streamlined weekly cleaning schedule for all employees.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Maintained required records of work hours, budgets and payrolls as well as coordinated with outside vendors to provide supplies and equipment for staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements

Events & Catering Manager

Retro Suites Hotel
08.2019 - 01.2021
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Designed catering packages to increase sales and customer experience.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Travel Agent

The Travel Agent Next Door
10.2016 - 08.2019
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Event Rental and Marketing Manager

Pat’s Party Rentals
05.2011 - 12.2016
  • Responsible for management of rental bookings, tent permit requirements, managing client accounts, events and design
  • Maintained inventory and updated products on the website back end
  • Created displays to promote inventory, managed social media accounts, designed and worked company booths for trade shows
  • Created detailed floor plans using PartyCAD
  • Built and co-owned specialty linen line within the company.

Customer Service Specialist

Special Event Rentals
03.2008 - 09.2009
  • Responsible for making rental reservations by phone and in person, assisting clients with design, event details and planning.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.


Front Office Supervisor

Inland Audio Visual
01.2007 - 02.2008
  • Responsible for general administration, clerical work, answering and directing phone calls, data entry and filing.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Confirmed appointments, communicated with clients, and updated client records.

Data Entry Clerk

British Computer Society, BSC
05.2006 - 12.2006
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.


Dance Contracts

Carnival, Princess and MSC Cruises, Paris, Casino
07.1996 - 12.2006
  • Traveled the world working in Europe and for various cruise lines as a professional dancer
  • Responsibilities included performing in varied musical revues, hosting events and activities
  • Dance captain responsible for scheduling rehearsals, team management and training.

Education

A-Level -

Tring College
Tring
1997

GCSE -

Bradon Forest High School
Swindon, UK
1995

Skills

  • Staff Management
  • Customer Relationship Management
  • Team Leadership
  • Managing Employee Relations
  • Key Performance Indicators (KPI)
  • Budgeting and Cost Control
  • Supplier Relations
  • Schedule Preparation

Accomplishments

  • Chamber of Commerce Board Member, Wallaceburg April 2016 - August 2019
  • TICO Certified
  • Smart Serve Certified
  • First Aid Certified (2022)
  • Johnson & Wales: 202 Managing Change & Conflict
  • Johnson & Wales: 104 Leading Your Team

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Housekeeping Manager

Retro Suites Hotel
01.2021 - Current

Events & Catering Manager

Retro Suites Hotel
08.2019 - 01.2021

Travel Agent

The Travel Agent Next Door
10.2016 - 08.2019

Event Rental and Marketing Manager

Pat’s Party Rentals
05.2011 - 12.2016

Customer Service Specialist

Special Event Rentals
03.2008 - 09.2009

Front Office Supervisor

Inland Audio Visual
01.2007 - 02.2008

Data Entry Clerk

British Computer Society, BSC
05.2006 - 12.2006

Dance Contracts

Carnival, Princess and MSC Cruises, Paris, Casino
07.1996 - 12.2006

A-Level -

Tring College

GCSE -

Bradon Forest High School

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Kirsty Aldous