Summary
Overview
Work History
Education
Skills
Timeline
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Kirstin M. Peterson

Los Angeles

Summary

Dynamic Community Manager with a proven track record at Bell Partners, Inc., achieving a 3.9% NOI increase in 2024. Skilled in Yardi Voyager and training development, I excel in enhancing tenant satisfaction and driving operational goals. My strategic approach to property management fosters a collaborative environment, ensuring operational excellence and financial success.

Overview

11
11
years of professional experience

Work History

Community Manager

Bell Partners, Inc.
04.2021 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Managed overall daily operations for a Class-A 264 unit property.
  • Achieved and maintained a physical occupancy above budgeted expectations.
  • Completed due diligence for all aspects of site operations to achieve (re)financing and roll out of a new proforma.
  • Wrote and forecasted operational and capital budgets annually.
  • Exceeded NOI expectations in 2024 with an average of 3.9%.
  • Assisted with several CAPEX property upgrade projects and served as a liaison for contractors and residents for efficient project outcomes.
  • Analyze and prepare financial statements and reports for owners and investors.
  • Arranged for maintenance, upkeep and reconditioning of property as necessary to maintain appearance, quality and safety of the asset.
  • Negotiated contracts for services with vendors and contractors to meet budget guidelines.
  • Created a positive work environment to support and develop on-board associates.

Assistant Community Manager

Bell Partners, Inc.
01.2018 - 04.2021
  • Established first acquisition in the California market to drive successful financial results to gain investor interest for future company growth on the west coast.
  • Lowered resident delinquency from initial transition at 17% down to less than 1% in 2018.
  • Effectively monitored GP in order to accurately advise Community Manager on rent growth and stabilization.
  • Responsible for accurate rent collection posting, bank deposits, and general oversight of onsite accounting functions.
  • Assisted in all aspects of apartment leasing verifying potential resident applications to ensure all rental qualifications are met within the guidelines of housing laws.
  • On-boarded incoming associates during transitions of acquisitions through training and development for west coast ownership communities and third party assets.
  • Navigated compliance and safety measures for local, state and federal laws during the pandemic.

Assistant Community Manager

Bell Partners, Inc.
09.2016 - 01.2018
  • Established first acquisition in Washington, D.C., which helped pave the way for 3 additional assets in third-party portfolios throughout Washington, D.C.
  • Regularly assisted Community Manager during investor tours and corporate visits to discuss our new market and proforma strategies.
  • First point of contact for all emergency and tenant related matters.
  • Assisted the Community Manager with overall daily operations of a 141 unit mid-rise community and a staff of 4 associates.
  • Managed residential and building compliance of all HUD regulations for section 8 vouchers.
  • Regularly supported surrounding assets with their daily operations including site visits and internal property access.

Leasing Consultant

Bell Partners, Inc.
03.2014 - 09.2016
  • Responsible for all prospect traffic, leasing and renewal retention for a 192-unit garden style community.
  • Exceeded leasing goals expectations year-over-year driven by outstanding customer service.
  • Continued optimize rental growth without the use of move-in specials or concessions.
  • Adhered to all state and federal Fair Housing Laws in multi-family housing for market and affordable apartment homes.
  • Retained positive relationships with HUD compliance officers and directors.
  • Assisted the Community Manager during the disposition and sale of the asset by preparing for investor tours.
  • Inherited occupancy at 88% and leased-up the property occupancy to stabilize at 95% in order to complete the disposition of sale.
  • Familiarized and trained with Assistant Community Manager with reporting, collections of rents and delinquency in order to advance.
  • Accepted invitation from the Training department to join and travel with the Transitions teams to fully on-board and introduce Bell Partners policies to new associates nationwide.

Education

Hopkins High School
Hopkins, MN

Skills

  • Training and Development
  • Proficient in Yardi Voyager and Yardi CRM
  • Proficient in LRO and familiar with Yieldstar
  • Proficient in Procure 2 Pay
  • Proficient in Contracts 365
  • Proficient in Microsoft 360
  • Proficient in Guided Tours, Self-Guided Tours & Virtual Tours
  • Proficient in Vendor Cafe
  • Proficient in Rent Cafe
  • Proficient in Anyone Home and Rently
  • Proficient in California Multi-Family Housing Laws
  • Proficient in Acquisitions and Dispositions

Timeline

Community Manager

Bell Partners, Inc.
04.2021 - Current

Assistant Community Manager

Bell Partners, Inc.
01.2018 - 04.2021

Assistant Community Manager

Bell Partners, Inc.
09.2016 - 01.2018

Leasing Consultant

Bell Partners, Inc.
03.2014 - 09.2016

Hopkins High School

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Kirstin M. Peterson