Kirstin Leong
9491 Kennedy Rd, Markham
Summary
Highly-professional versatile medical office administrator with a solid experience of coordinating and managing daily administrative tasks in health care settings. Possess exceptional communication, multi-tasking, computer, organizational, and supervisory skills along with a good understanding of medical terminology and patient care. Capable office admin assistant adept at handling all medical administrative needs for busy healthcare practices. Knowledgeable about scheduling, managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Dr Emily Liu Plastic Surgery
10.2022 - Current
- Oversaw daily operations of the surgical department, ensuring efficient OR scheduling and optimal resource utilization at Markham Stouffville Hospital.
- Developed and implemented policies to improve surgical workflows and reduce case delays and cancellations.
- Collaborated with surgeons and anesthesiologists to optimize surgical throughput and patient outcomes.
- Monitored budgets, controlled costs, and evaluated vendor contracts for surgical office.
- Utilized electronic health record (EMR) systems for accurate documentation, reporting, and quality improvement initiatives.
- Experienced with EMR platforms: Accuro, Oscar and Meditech software
Medical Office Assistant
Dr. Ken Ng Medical Centre
09.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Directed patients to exam rooms, fielded questions and prepared for CPX physician examinations and triaging.
- Operating office equipment: Computers, EMR , voice mail messaging systems, photocopiers, fax machines, and document scanners.
- Gathered forms and copies to collect patient information for OHIP billing and insurance filing.
- Called, scanned, and faxed pharmacies to submit prescriptions and refills for patients.
- Entered procedure codes and diagnosis codes for medical billing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, and straight needles.
Barista/Cashier
Rica Cafe
01.2022 - 02.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepares coffee and espresso drinks, serves pastries or food, takes orders, handles payments, and provides customer service.
- Clean equipment and work areas regularly.
- Follow health and safety guidelines (sanitizing tools, rotating stock, etc.).
Dental Administrative Assistant
Dr. Luk Dental Practice
02.2016 - 12.2018
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Organized patient files and streamlined operations to improve efficiency.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Strong strategical thinking skills to run administration efficiently and based on needs of patients and staff as well
- Exceptional organizational, multi-tasking, and task prioritizing skills
- Ability to stay up-to-date with latest industry trends and any changes in laws related to health care
- Excellent data entry skills with ability to maintain confidentiality and accuracy of sensitive information
- Ability to adapt to fast-paced and dynamic work environment as well as ability to make effective decisions, and provide quality results even under pressure or critical situations.
Office Administrator
Ludianna
02.2016 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Education
Post-Degree Certificate - International Development Business
Centennial College
Toronto, ON08.2020
Post-Baccalaureate Diploma - Pre– Medical Program IMG
Evergreen College
Toronto, ON01.2019
Bachelor of Science - Human Physiology
University of Pretoria
Pretoria, SA03.2018
Skills
- Office management
- Phlebotomy Technician
- Food and Beverage Handler
- Excellent Communication Skills
- Accurate, organized record keeping
- Multi-line phone systems
- Strong computer skills
- Full G License
Certification
- Food Handler Certificated
- Introduction to Neuroscience Coaching Online Course
- Online Course in Neurosciences: Visual Skills Testing and Training
- NADA Ear Acupuncture
- Provincial Squash player
- Royal Conservatory Piano Examination Piano
- SDGs Youth Training Canada
Timeline
Office Manager
Dr Emily Liu Plastic Surgery
10.2022 - Current
Barista/Cashier
Rica Cafe
01.2022 - 02.2025
Medical Office Assistant
Dr. Ken Ng Medical Centre
09.2020 - Current
Dental Administrative Assistant
Dr. Luk Dental Practice
02.2016 - 12.2018
Office Administrator
Ludianna
02.2016 - 12.2017
Post-Degree Certificate - International Development Business
Centennial College
Post-Baccalaureate Diploma - Pre– Medical Program IMG
Evergreen College
Bachelor of Science - Human Physiology
University of Pretoria
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