Summary
Overview
Work History
Education
Skills
Timeline
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Kirstin Burrus

Bakersfield

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with extensive experience in the Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

17
17
years of professional experience

Work History

Independent Full Service Shopper

Instacart
08.2018 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Consulted with customers on food selections and custom order requests.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Transportation Specialist

San Joaquin Hospital
03.2013 - 10.2013

Get Hospital Patients to and from their rooms to needed appointments within the Hospital Safely and promptly. I had to work quickly and proficiently under a strict timeline.

  • Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
  • Streamlined communication between departments, enhancing overall operational effectiveness.
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.

Head Cashier Supervisor

Big 5 Sporting Goods
10.2010 - 03.2013
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
  • Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
  • Implemented new training materials to improve cashier efficiency and accuracy.
  • Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
  • Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
  • Collaborated with store management to implement promotional strategies that boosted sales.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
  • Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
  • Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.

Cashier

Office Depot
08.2007 - 10.2010
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Centennial High School
Bakersfield, CA
06.2007

Skills

  • Documentation Skills
  • Dispatching Procedures
  • Assisting Customers
  • Adaptability
  • Problem Solving
  • Time Management
  • Punctual and Reliable
  • Multitasking and Prioritizing
  • Computer Literacy
  • Attention to Detail
  • Customer Service Excellence
  • Staff Education and Training
  • Strong Communication Skills
  • Positive Attitude and Demeanor

Timeline

Independent Full Service Shopper

Instacart
08.2018 - Current

Transportation Specialist

San Joaquin Hospital
03.2013 - 10.2013

Head Cashier Supervisor

Big 5 Sporting Goods
10.2010 - 03.2013

Cashier

Office Depot
08.2007 - 10.2010

High School Diploma -

Centennial High School
Kirstin Burrus