Kirstie Wright
Ontario,CA
Summary
Results-driven New Development Community Association Manager with experience overseeing large-scale master-planned communities and homeowner associations from developer inception through homeowner transition. Skilled in board relations, budget administration, vendor management, community operations, and enforcement of governing documents. Experienced in coordinating with developers, contractors, insurance carriers, and homeowners to support successful community development, operational efficiency, and resident satisfaction. Proven ability to manage onsite teams, oversee community events, conduct site inspections, and maintain strong homeowner and board relationships in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
New Development Community Manager
Professional Community Management
Corona, CA
10.2023 - Current
- Enforced the community’s governing documents, including CC&Rs, bylaws, and rules and regulations.
- Drafted Rules & Regulations for the developer Board to review and approve.
- Organized and attended Board of Directors meetings, including preparation of agendas, minutes, and management reports.
- Maintained official association records, documentation, and compliance files.
- Coordinated communication and operations between developers, homeowners, consultants, and vendors.
- Managed the transition process from developer control to homeowner association governance.
- Oversaw vendor performance, maintenance agreements, and service contracts for community operations.
- Executed and monitored DRE-approved budgets for each phase of community development.
- Conducted routine site inspections.
- Prepared and managed association operating and reserve budgets.
- Communicated community updates, project timelines, and operational matters with homeowners and board members.
- Coordinated project phasing schedules and insurance requirements with insurance carriers and project stakeholders.
- Prepared common area acceptance documentation and bond releases.
- Conducted turnover walks from the Builder to the association.
- Collaborated with contractors and municipal agencies to ensure all items were turn over efficiently and timely.
- Managed and supervised a team of Assistant Managers, including training, delegation of responsibilities, and performance oversight.
- Managed large-scale onsite community operations, including oversight of onsite staff, resident services, and community events.
Assistant Community Association Manager
Professional Community Management
Ontario, CA
01.2023 - 09.2023
- Assisted in the daily operations and management of a large-scale onsite homeowners association community.
- Supported the Community Manager in enforcing CC&Rs, bylaws, architectural guidelines, and community rules.
- Provided exceptional customer service to homeowners, residents, board members, and vendors.
- Coordinated homeowner communications, including notices, newsletters, violation letters, and community updates.
- Assisted with preparation of Board meeting agendas, management reports, meeting packets, and minutes.
- Maintained association records, homeowner files, and official community documentation.
- Conducted routine site inspections to identify maintenance issues, rule violations, and safety concerns.
- Coordinated vendor access, monitored contractor performance, and followed up on maintenance requests and work orders.
- Assisted with budget tracking, invoice processing, and reserve project coordination.
- Supported onsite staff operations, scheduling, and resident activities.
- Planned and coordinated community events..
- Responded to homeowner inquiries and resolved resident concerns in a professional and timely manner.
- Assisted with clubhouse reservations, and amenity access administration.
- Work Order creation and vendor scheduling.
- Supported emergency response procedures and communicated important updates to residents when necessary.
Skills
- Strong Leadership and Communication
- HOA / Master-Planned Community Onsite
- Developer Transition & Turnover Management
- Budget Preparation & Financial Management
- DRE Budget
- Contract & Vendor Management
- Team Leadership & Staff Supervision
- Conflict Resolution & Customer Service
- Administrative & Records Management
- Strategic Planning & Problem Solving
- Excellent Written & Verbal Communication
- Multitasking & Organizational Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Vendor Relationships and Planning
- Time Management & Deadline Coordination
Certification
- CCAM - Certified Community Association Manager
- CMCA - Certified Manager of Community Associations
- AMS - Association Management Specialist
Timeline
New Development Community Manager
Professional Community Management
10.2023 - Current
Assistant Community Association Manager
Professional Community Management
01.2023 - 09.2023