Kirsti Sater
Kelowna,Canada
Summary
To utilize my talents to give back to the community.
Personable and highly organized professional with strong understanding of housing policies and tenant relations. Possesses knowledge of property management principles and exceptional skills in communication and problem-solving. Committed to creating positive living environment and efficiently managing housing operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housing Manager and Outreach Director
Exemplar Care
02.2024 - Current
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Updated record-keeping systems for improved organization and accessibility of important information.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
Client Support Worker
Ministry of Social Development and PR
06.2023 - 02.2024
- Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
- Served as an advocate for clients'' needs within the organization, facilitating collaboration between departments to resolve complex issues quickly.
- Actively participated in team meetings, sharing knowledge, insights, and best practices for efficient problemsolving.
- Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
- Educated clients on product features and benefits, helping them make informed decisions based on their specific requirements.
- Assisted in the development of client support strategies for optimal service delivery.
- Demonstrated expertise in conflict resolution by effectively mediating disputes between clients and internal stakeholders.
- Improved client satisfaction by addressing and resolving concerns with a professional, empathetic approach.
Outreach worker, Live in Support and Quality Service Lead
John Howard Society
03.2020 - 06.2023
- Manage a caseload of 8 clients with different complex needs
- Maintain current and accurate Case notes
- Supporting individuals with empathy and privacy
- Dealing with RCMP as needed
- Harm reduction support
- Keeping up with changing demands of the job and clients
- Collaborate with a team to reach the common goal
- Providing in the moment support for clients who are having difficulties coping
- Providing support to clients who may be under the influence or be having a mental health emergency in a calm and collected way
- Searching for my clients around the city in shelters and tent city
- Occupational Health and Safety Rep for Community Living houses
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
Manager for Bubbles Production Room
LUSH Handmade Cosmetics
11.2014 - 06.2019
- Company Overview: Vancouver, BC
- Cultivated productive leadership team to drive improvements
- Planned and executed Room Meetings on a Daily, Weekly and Monthly basis
- Including Team Building Exercises and planning of Staff events
- Lead production huddle with all department Managers
- Scheduling and Labour budgeting
- Career Development conversations thru Reviews and One on Ones
- Behavioral coaching and coaching in the moment
- Effectively ran a team of 200 people during a 24 hour work shift
- Safety Documentation ie Form 7's and Accident Investigations
- Maintained professional, organized, and safe environment for employees and patrons.
- Safety and Wellness Committee Manager Rep for LUSH Western Canada
- Proficient in performance management and creating the proper documents to support them
- Worked closely with EHS to create Emergency Response Plan for all Departments
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Community Support Worker/Vocational Counselor/ Senior Councillor
Langley Association for Community Living
02.2010 - 09.2014
- Company Overview: Langley, BC
- Responsible for running a crew of individuals with various disabilities to complete contracts in the Handi Crew Cooperative
- Tasks included, painting, landscaping, moving, debris removal and house keeping
- Result oriented in fulfilling LUSH contract piece work
- Trained 20 girls with various disabilities to create a uniform product
- Worked alone as a respite worker with 2 individuals with severe developmental disabilities
- In charge of a Day Program with 40 individuals and 20 staff
- Including scheduling and planning of all the days activities
- Keeping in mind at all times the needs if all individuals from food restrictions to activity preferences
- Managed operations in accordance with budget requirements
- Evaluated program performance against expectations
- Maintained compliance with company and legal requirements
- Completed quarterly and yearly audits
- Conducted randomized feedback surveys
- Maintained documentation in accordance with CLBC and the Provincial Government
- Planned and Supported clients in yearly events
- Langley, BC
Education
Project Management Certificate -
01.2017
Justice Institute Leadership Program - Conflict Resolution, How to Manage Different Personalities, Non Violent Crisis Intervention
01.2013
Skills
- Compassionate and empathetic
- Excellent communication skills
- Strategic thinker
- Open minded and non judgemental
- Natural leader
- Calmness under pressure
Certification
- ASSIST
- Mental Health First Aid
- First Aid
- Non Violent Crisis Intervention
- Harm Reduction 101 and 102
- Naloxone training
- HSABC Managing Hostile Interactions
- HSABC When Caring Hurts- Vicarious Trauma for Frontline workers
Timeline
Housing Manager and Outreach Director
Exemplar Care
02.2024 - Current
Client Support Worker
Ministry of Social Development and PR
06.2023 - 02.2024
Outreach worker, Live in Support and Quality Service Lead
John Howard Society
03.2020 - 06.2023
Manager for Bubbles Production Room
LUSH Handmade Cosmetics
11.2014 - 06.2019
Community Support Worker/Vocational Counselor/ Senior Councillor
Langley Association for Community Living
02.2010 - 09.2014
Justice Institute Leadership Program - Conflict Resolution, How to Manage Different Personalities, Non Violent Crisis Intervention
Project Management Certificate -
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