Kirsten Althea Medrano

IHOP-Deerfoot City

Calgary, AB

11.2022 - Current

Greeted guests warmly upon arrival, seating them promptly.
Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Managed the waiting list, ensuring that all parties were seated in a timely manner.
Maintained a clean and organized dining area.
Stayed attentive to server availability and table turnover to quickly seat guests.
Demonstrated strong interpersonal skills when interacting with customers.
Built positive relationships with other front-of-house and kitchen staff.
Provided excellent customer service by addressing customer needs promptly.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Assisted servers in bussing tables when needed during busy periods.
Greeted incoming guests to escort to assigned dining area and present menus.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Performed light cleaning duties, such as wiping down tables or sweeping floors.
Communicated with servers about new tables, changes in food availability and customer comments.
Ensured that all plates were properly garnished before being served to customers.
Managed multiple orders simultaneously while adhering to strict timelines for delivery.
Plated dishes according to established presentation standards before sending them out.

Summary