Kirsten Tompkins
Kamloops
Summary
Results-driven achiever and dynamic team player, with the communication skills and competency to lead a creative, honest and committed team towards the goals, mission, and vision of the organization while navigating a changing workplace environment. Exceptionally motivated self-starter and creative problem-solver who works hard and loves a challenge.
Overview
9
9
years of professional experience
Work History
Administrative Analyst
CanGas Propane
11.2020 - Current
- Accounts Receivable; lessening the costs of processing transactions and maintaining good relationships with CanGas customers. Experience in cash application, collections and risk mitigation
- Working with both paper billing as well as newer formatting digital invoices through ADD; understanding the time-sensitive importance of invoicing and providing as quick, quality customer service as possible.
- Work closely with relevant departments to ensure that internal and external customers are being adequately serviced, including service and quotes support for phone and website inquiries as well as walk-in customers
- Contacting various vendors to collect information on incoming purchase orders
- Exceptional at creating reports covering the spectrum of administrative duties, on a multitude of software programs
- Monitor shipping and receiving schedules and carrier appointment times and ensure work is performed in accordance. Inform appropriate parties of issues as required
- Monitor inventory and order fill / backorder requirements to identify product shortages or other issues, follow up to resolve
- Ensure a safe and healthy workplace and identify and correct unsafe practices. Work with Health and Safety to establish and implement new or revised processes, as necessary
- Participate and assist with creating a culture of continuous improvement focused on health and safety, quality, efficiency, customer service and cost management
Administration Assistant
Look Out Landscaping
03.2019 - 09.2020
- Manage the day-to-day running of the office, including acting as primary point of contact for visiting clients, and effectively addressing client complaints and concerns
- Create and update social media platforms
- Create a customized marketing plan and anticipating the seasonal needs of the business
Server
Cordo Resto + Bar
06.2016 - 03.2019
- Delivered exceptional customer service in high-volume dining environment.
- Managed table turnover efficiently to optimize guest satisfaction and dining experience.
- Trained and mentored new staff on service standards and menu knowledge.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality control.
- Handled cash transactions accurately, ensuring compliance with financial protocols.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Arts - English Literature (Mj) and History (Mn)
Thompson Rivers University
01.2016
Abroad Year - studying English Literature & History
University of Chichester
01.2014
High School Diploma - Graduated on Academic Honour Roll
Sa-Hali Secondary School
01.2011
Skills
- Service Oriented
- Social Media Marketing
- Communications Development
- Administrative & Data System Services
- Conflict Transformation
- Patient & Courteous Customer Service
- Problem Solving Attitude
- Workflow optimization
- Records management
- Document control
- Customer service
- Compliance monitoring
Timeline
Administrative Analyst
CanGas Propane
11.2020 - Current
Administration Assistant
Look Out Landscaping
03.2019 - 09.2020
Server
Cordo Resto + Bar
06.2016 - 03.2019
Abroad Year - studying English Literature & History
University of Chichester
High School Diploma - Graduated on Academic Honour Roll
Sa-Hali Secondary School
Bachelor of Arts - English Literature (Mj) and History (Mn)
Thompson Rivers University
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