Open To Work
Kirsten Schussmann
Nelson,BC
Work Preference
Summary
Hospitality expert with extensive experience and a commitment to professional growth outside of bar roles. Highly motivated with a strong work ethic and adaptability. Skilled in managing teams and operations, excelling in high-pressure customer service settings. Quick learner with proven multitasking abilities and effective communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HEAD BARTENDER
Baldface Lodge
Nelson, BC
11.2021 - Current
- Supervised bartending staff to ensure consistent service quality and adherence to standards.
- Trained new bartenders on recipes and customer service protocols to improve service consistency.
- Managed inventory levels and ordered supplies to fulfill operational requirements.
- Maintained accurate financial records utilizing POS systems for transaction tracking.
- Created innovative cocktail menus to enhance guest experience at Baldface.
- Organized special events and themed nights, increasing guest attendance.
- Resolved customer complaints swiftly and courteously, contributing to overall satisfaction.
- Provided exceptional service to 48 new guests every three to four days, often remembering names.
ASSISTANT MANAGER, BARTENDER, SERVER
Beauties
Nelson, BC
07.2022 - 10.2025
- Excelled in fast-paced, high-energy environment, improving guest and staff satisfaction.
- Ensured achievement of daily operational goals through effective team engagement.
- Assisted in the launch of a new bar/restaurant alongside supervisors.
- Participated in weekly meetings to share ideas and monitor progress.
BARTENDER
Marzano
Nelson, BC
06.2022 - 09.2022
- Mixed cocktails and beverages to consistently meet guest expectations and enhance satisfaction.
- Provided exceptional customer service, fostering positive guest experiences and encouraging repeat visits.
- Stocked and prepared cocktail syrups, crafted unique cocktails to match guest preferences in a fast-paced, popular Italian restaurant seating 100 guests.
- Maintained cleanliness and organization of bar area and equipment, ensuring a welcoming environment for guests.
ASSISTANT MANAGER, BARTENDER, SERVER
Broken Hill
Nelson, BC
06.2020 - 05.2022
- Maintained clean, organized bar while managing $600 daily cash float and executing cocktails efficiently.
- Completed opening and closing procedures while acting as manager on duty.
- Responsible for minor accounting duties such as tip-outs, weekly deposits and daily cashouts.
- Established genuine connections with partners and guests to enhance service experience.
- Handled minor accounting duties such as tip-outs, weekly deposits, and daily cashouts.
BARTENDER, HOUSE ASSISTANT
Canadian Mountain Holidays
Mica Creek, BC
11.2021 - 04.2022
- Hosted guests in lounge and bar areas, fostering an energetic atmosphere.
- Managed inventory of wines, beers, liquors, and supplies to ensure availability for service.
- Coordinated ordering and restocking, collaborating with chef on wine pairings.
- Welcomed guests in lounge and bar areas, creating an energetic atmosphere that encouraged repeat visits.
- Cultivated lasting connections with guests, many of whom became friends.
- Curated special experiences for guests during heli-ski activities at Monashee Lodge, enhancing their overall enjoyment.
BARTENDER, SERVER
Wood Thief Hideout
Nelson, BC
10.2020 - 04.2021
- Crafted unique cocktails using fresh ingredients and innovative techniques.
- Provided excellent customer service in a fast-paced bar environment.
- Served customers, bartended, and managed operations as the sole front of house employee on shift.
- Demonstrated strong multitasking and organizational skills to efficiently handle customer service demands.
- Maintained cleanliness and organization of the bar area and equipment.
BARTENDER, SERVER
Loka
Nelson, BC
01.2020 - 03.2020
- Crafted unique cocktails using fresh ingredients and house-made syrups.
- Provided exceptional customer service in a fast-paced bar environment.
- Cultivated genuine connections with regular guests and ensured new patrons felt welcomed.
- Delivered food and drink to large sections while maintaining organization and anticipating guest needs.
- Managed inventory and restocked supplies to ensure smooth operations.
SHIFT SUPERVISOR
The Vault Gastropub
Whitby, ON
04.2015 - 12.2019
- Managed the front of house operations, including bussing, serving, and bartending.
- Maintained organization while effectively serving 56 seats in restaurant.
- Built the fundamentals of serving, bartending, and creating great guest experiences in hospitality role.
Education
PRACTICAL NURSING DIPLOMA -
Durham College
Oshawa, ON04-2018
HIGHSCHOOL DIPLOMA -
Sinclair Secondary
Whitby, ON06-2013
Skills
- Customer relationship management
- Complaint resolution
- Inventory management
- Oral communication
- Written communication
- Organizational skills
- Time management
- Multitasking
- Pressure management
- Problem solving
- Adaptability
- Motivation
- Work ethic
- Interpersonal skills
Certification
- CAN-FIT-PRO Level 1 Coaching
- First Aid & CPR-C
- Serving It Right
- Mindsight Mental Health Awareness
References
Available upon request.
Volunteer Experience
- Organizer, Uninvited 3 Premiere, Nelson, BC, 2021, Organized, planned and ran the premiere at Broken Hill to raise money for the ILSA (Indigenous Life Sports Academy) and get the pre season stoke alive for that upcoming winter season, Raised just over $2000.
- Volleyball Coach & Referee, Durham, ON, 2014, 2016
- Volunteer, Canadian Blood Services, Durham, ON, 2016, Assisted in scheduling appointments and maintaining donation sites
Timeline
ASSISTANT MANAGER, BARTENDER, SERVER
Beauties
07.2022 - 10.2025
BARTENDER
Marzano
06.2022 - 09.2022
HEAD BARTENDER
Baldface Lodge
11.2021 - Current
BARTENDER, HOUSE ASSISTANT
Canadian Mountain Holidays
11.2021 - 04.2022
BARTENDER, SERVER
Wood Thief Hideout
10.2020 - 04.2021
ASSISTANT MANAGER, BARTENDER, SERVER
Broken Hill
06.2020 - 05.2022
BARTENDER, SERVER
Loka
01.2020 - 03.2020
SHIFT SUPERVISOR
The Vault Gastropub
04.2015 - 12.2019
PRACTICAL NURSING DIPLOMA -
Durham College
HIGHSCHOOL DIPLOMA -
Sinclair Secondary