Kirsten Ross
Langley
Summary
Experienced with fostering supportive and engaging learning environment. Utilizes effective communication and teamwork to assist lead educators and enhance classroom dynamics. Knowledge of child development principles and classroom management techniques to promote educational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Early Childhood Educator Assistant
Nurturing Hearts Montessori Daycare
02.2024 - 08.2024
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Established strong relationships with families through open communication channels and participation in school events.
- Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.
- Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.
- Collaborated with a team of educators to develop an inclusive curriculum that met the diverse needs of all students.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Provided individualized support for children with special needs, enabling them to thrive in the classroom setting.
- Maintained detailed records of each child''s progress, facilitating effective parent-teacher conferences focused on growth and improvement.
- Improved student behavior by promoting positive reinforcement strategies and clear communication of expectations.
- Contributed to a positive school culture by collaborating effectively with colleagues on various initiatives aimed at improving student outcomes.
- Assisted in the supervision of field trips and other off-campus activities to ensure student safety and engagement.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated with parents to inform about child's progress and classroom behavior.
- Developed strong classroom management skills, maintaining an orderly and focused learning environment for all students.
Customer Service Specialist
Prospera Credit Union
05.2023 - 10.2023
- Working remotely serving members with their banking needs over the phone
- Providing friendly and forward-thinking service to customers while connecting and maintaining relationships
- Maintaining records of relationship on Customer Relation Manager program
- Ensuring services and products meet customers needs and advise them in banking investments, solutions, and products
- Resolve any issues/problems customers may have
Customer Experience Associate
TD Canada Trust
03.2021 - 02.2022
- Processing financial transactions such as withdrawals, deposits, fund transfers, bill payments and drafts
- Providing friendly and forward-thinking service to customers while connecting and maintaining relationships
- Ensuring services and products meet customers needs and advise them in banking solutions and products
- Resolve any issues/problems customers may have
N. America Customer Service Rep.
Alberta Pacific Forest Industries Inc.
08.2005 - 09.2019
- Preparing all documentation for Letter of Credits applications for international sales in China, Korea, Japan, and Taiwan
- Processing up to 10 Letter of Credit documentation per week
- Customer Service for all North American accounts
- Receiving and processing of monthly orders
- Preparing contracts for orders
- Scheduling daily shipments via railway and truck from our production and warehouse inventory fulfilling customers' orders
- Working aside the logistics department to ensure constant supply of product to the customer for their daily production requirements
- Processing and approving invoicing
- Reconciling accounts and contacting customer A/P for any outstanding payments
- Travelling in North America visiting customers
- Organizing customer liaisons during annual industry conferences
- Organizing all office social events
Admin Assistant and Customer Service
The Quigg Group Residential Development Company
01.2003 - 01.2005
- Receiving and preparing bills for construction manager to approve before going to accounting
- Customer Service aiding homeowners after their home purchase with any questions or deficiencies
- Scheduling any deficiency repairs to be made by construction manager
- Creating homeowner manual binders for each new home
- General front desk duties and answering phones
- Assisting realtors in showing new homes when required
Veterinary Office Assistant
Amherst Veterinary Clinic
01.2002 - 01.2003
- General front desk duties at a veterinary clinic
- Booking and scheduling appointments for patients
- Receiving patients and taking payment after procedures
- Calling patients with reminders for appointments as well annual vaccines and procedures
- Putting together quotes for procedures and surgeries
- Assisting the technicians in the care of patients and procedures when required
- Opening and closing of office and till
Medical Office Assistant
Trafalgar Medical Clinic
01.2000 - 01.2002
- Processing doctors' billings with BC Health Care (MSP)
- Billing reconciliation and contacting patients regarding any unpaid billing by BC Health Care (MSP)
- General front desk duties at a medical clinic
Education
Education Assistant Certificate
Coastal College of BC
Surrey, BC06-2025
Nurturing The Practical Montessori Certificate
Nurturing Hearts Montessori
Langley, BC07-2024
Early Childhood Education Assistant Certificate
Pacific Rim Early Childhood Institute
Victoria, BC03-2024
Emergency Child Care First Aid & CPR/AED Level B Certificate -
Life Preservers Frist Aid Training Inc.
British Columbia10-2023
Team Skills Training Course -
Canadian Management Center
01.2014
Pulp and Paper Technology Certificate -
UBC Pulp and Paper Centre
01.2007
Accounting 101 -
BCIT
01.2004
Simply Accounting Course -
Vancouver Community College
01.2002
Grade 12 Diploma -
Lord Byng Secondary School
01.1999
Skills
- Early childhood educator training
- Classroom management and lesson implementation
- Child development
- One on one behavior management and emotional support
- Encouraging participation and inclusivity
- Practical Montessori training and certificate
- Over 5 years experience in nurturing, and development of our two children
- Exceptional communication skills; able to use a broad range of communication styles for different audiences in diverse situations
- Demonstrated organizational and leadership skills; proven creative problem-solving skills
- Self-motivated and hard working Ability to work with minimal supervision
Certification
- Early Childhood Educator Assistant Certification, British Columbia Early Childhood Education Registry, 2023
- Emergency Child Care First Aid & CPR/AED Level B Certificate, Life Preservers First Aid Training Inc., 2023
- Pulp and Paper Technology Certificate, UBC Pulp and Paper Centre, 2007
Languages
English
Native or Bilingual
French
Elementary
Timeline
Early Childhood Educator Assistant
Nurturing Hearts Montessori Daycare
02.2024 - 08.2024
Customer Service Specialist
Prospera Credit Union
05.2023 - 10.2023
Customer Experience Associate
TD Canada Trust
03.2021 - 02.2022
N. America Customer Service Rep.
Alberta Pacific Forest Industries Inc.
08.2005 - 09.2019
Admin Assistant and Customer Service
The Quigg Group Residential Development Company
01.2003 - 01.2005
Veterinary Office Assistant
Amherst Veterinary Clinic
01.2002 - 01.2003
Medical Office Assistant
Trafalgar Medical Clinic
01.2000 - 01.2002
Pulp and Paper Technology Certificate -
UBC Pulp and Paper Centre
Accounting 101 -
BCIT
Simply Accounting Course -
Vancouver Community College
Grade 12 Diploma -
Lord Byng Secondary School
- Early Childhood Educator Assistant Certification, British Columbia Early Childhood Education Registry, 2023
- Emergency Child Care First Aid & CPR/AED Level B Certificate, Life Preservers First Aid Training Inc., 2023
- Pulp and Paper Technology Certificate, UBC Pulp and Paper Centre, 2007
Education Assistant Certificate
Coastal College of BC
Nurturing The Practical Montessori Certificate
Nurturing Hearts Montessori
Early Childhood Education Assistant Certificate
Pacific Rim Early Childhood Institute
Emergency Child Care First Aid & CPR/AED Level B Certificate -
Life Preservers Frist Aid Training Inc.
Team Skills Training Course -
Canadian Management Center
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