Kirsten Ramirez
Fort McMurray,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales & Service Representative
Grainger
07.2024 - Current
- Managed inventory levels to ensure availability of tools and equipment.
- Conducted regular inspections of tool condition and functionality.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Monitored and maintained a safe working environment by conducting regular safety audits of the tool crib area.
Product Care Specialist
Mobile Klinik
10.2023 - 06.2024
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Created detailed records of all repairs performed on each device and tracked inventory levels of spare parts used during repairs
- Performed troubleshooting and repair of smartphones, tablets, and other mobile devices
- Diagnosed and repaired hardware issues with a variety of smartphone models including iPhones and Androids.
Service Crew Member
A&W
02.2022 - 08.2023
- Greeted customers and provided excellent customer service
- Performed cashier duties such as taking orders, receiving payments, and making change accurately
- Operated kitchen equipment safely to prepare meals for customers efficiently
- Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
Education
Diploma in Network Administration -
ABM College
Calgary, AB08.2023
College: Information Technology -
University of Batangas
Batangas City, Philippines01.2022
Skills
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Product knowledge
- Interpersonal communication skills
- Organizational skills
- SAP
- Microsoft office
- Inventory counts
- Hardware and software troubleshooting
Certification
- Food Safety Certification, 10/01/23, 10/01/28
- Provincial Alcohol Service/ProServe Certification, 12/01/23, 12/01/28
- WISE Technician Certification, 10/01/23
Languages
English
Full Professional
Timeline
Sales & Service Representative
Grainger
07.2024 - Current
Product Care Specialist
Mobile Klinik
10.2023 - 06.2024
Service Crew Member
A&W
02.2022 - 08.2023
College: Information Technology -
University of Batangas
Diploma in Network Administration -
ABM College