Kirsten Parnell
Halifax,
Summary
Dynamic Client Advisor with a proven track record at Royal Bank of Canada, excelling in relationship building and problem resolution. Recognized as #1 in Metro Halifax for key metrics, I leverage strong product knowledge and effective communication to drive client satisfaction and business growth. Committed to delivering exceptional service and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Client Advisor Business Services
Royal Bank of Canada
11.2022 - Current
- Contributed to the overall growth of the company by consistently meeting or exceeding sales targets and maintaining strong client relationships.
- Identified referrals to partners from new and existing clients to boost business.
- Managed multiple projects simultaneously, prioritizing tasks according to deadlines and importance.
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong rapport with colleagues by demonstrating integrity and genuine interest in their success stories, resulting in the ability to provide guidance and leadership when needed.
Client Advisor
Royal Bank of Canada
08.2021 - 11.2022
- Collaborated with team members to develop solutions for clients unique challenges and goals.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Educated clients on financial topics and best practices.
- Managed sensitive client information with utmost confidentiality, building trust and loyalty.
- Mentored new hires and summer students, sharing best practices and expertise in specific role.
Cashier
Foodland
03.2021 - 01.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Sir John A MacDonald High School
Tantallon, NS06-2020
Skills
- Relationship building
- Problem resolution
- Attention to detail
- Money handling
- Effective communication
- Product knowledge
- Administrative and office support
- De-escalation techniques
Accomplishments
- Completed internship in half of the allocated time
- Received digital excellence award at Metro Halifax Gala 2022
- Q1 2025: #1 in Metro Halifax in 3/4 key metrics, 1.1M in sales, 130% increase from previous year
- Q1 2025: Exceeded Atlantic average in closed partner referrals, account upgrades and credit card upgrades
Languages
English
Timeline
Client Advisor Business Services
Royal Bank of Canada
11.2022 - Current
Client Advisor
Royal Bank of Canada
08.2021 - 11.2022
Cashier
Foodland
03.2021 - 01.2022
High School Diploma -
Sir John A MacDonald High School
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