Summary
Overview
Work History
Education
Volunteer Experience
Case Competitions
Project Experience
Accomplishments
Affiliations
Timeline
Generic

Kirsten Morcilla

Vancouver,British Columbia

Summary

  • Results-driven Business student at Simon Fraser University with practical experience in marketing, customer service, and event management.
  • Proficient in Microsoft Excel, Word, PowerPoint, and Access, with applied experience in budgeting and scheduling.
  • Analytical and detail-oriented, developed through financial tracking, vendor management, and reimbursement processing.
  • Skilled in project coordination and event logistics, managing budgets, schedules, and stakeholder needs to deliver successful outcomes.
  • Strong communication and organizational skills, applied by facilitating cross-functional collaboration between engineering and business students, as a Marketing and Events Coordinator.
  • Adaptable and proactive, demonstrated through customer-facing roles at Earl's Kitchen & Bar, Lee's Donuts, and high-volume warehouse sales.

Overview

5
5
years of professional experience

Work History

Bakery Supervisor

Lee's Donuts Brentwood
Burnaby, British Columbia
04.2025 - Current
  • Handled customer complaints with professionalism, turning challenges into positive experiences that built repeat loyalty
  • Designed specialty donuts to improve presentation, boosting daily sales by 55%
  • Supervised and delegated tasks to a team during peak hours, ensuring smooth operations for 1,000+ daily customers
  • Implemented new training processes for 6+ staff, reducing onboarding time and raising service consistency
  • Applied financial accounting principles (FIFO inventory rotation) to track stock, reduce waste, and maintain accurate product availability

Restaurant Hostess

Earl's Kitchen & Bar
Burnaby, British Columbia
01.2022 - 01.2023
  • Managed reservations and guest flow for 300+ nightly covers, reducing wait times by 10%
  • Delivered proactive, high-quality service that boosted guest satisfaction and loyalty
  • Supported staff during peak hours to maintain fast table turnover and smooth operations
  • Applied strong communication and multitasking skills to resolve guest concerns quickly and enhance overall dining experience

Cashier and Wrapper

Aritzia & Oak+Fort Warehouse
Vancouver, BC
08.2022 - 09.2022
  • Processed high-volume cash and card transactions accurately during peak sales events
  • Delivered responsive customer service, addressing inquiries and resolving issues promptly to enhance the shopping experience.
  • Supported team operations in a fast-paced retail environment, maintaining efficiency and accuracy under pressure.

Foods 10 Teaching Assistant

Notre Dame Regional Secondary
Vancouver, British Columbia
01.2021 - 01.2022
  • Assisted in teaching food preparation and safety to 30+ students, providing one-on-one support to improve learning outcomes
  • Independently led full class sessions, demonstrating leadership, adaptability, and confidence in managing a classroom
  • Guided group cooking activities and mentored students on technique and organization, fostering teamwork and skill development

Education

Bachelor of Business Administration - Marketing And MIS

Beedie School of Business, Simon Fraser University
Burnaby, B.C.
01-2028

Volunteer Experience

 Events Coordinator & Master of Ceremonies - Enactus SFU - Burnaby, B.C., 09/2023 to 06/2024 

  • Coordinated logistics, vendor sourcing, and reimbursements for flagship events with budgets up to $7,800, contributing to Enactus SFU winning Event of the Year at the BASS Celebration Gala
  • Delivered speeches and hosted events with 200+ attendees, enhancing engagement, flow, and audience experience
  • Negotiated with vendors and sponsors to reduce event costs by 15% while maintaining quality standards
  • Compiled post-event financial and participation reports that provided actionable insights for future planning and improved event efficiency

 Marketing & Events Coordinator – SFU Team Phantom - Burnaby, B.C., 09/2023 to 06/2024

  • Designed marketing campaigns and competitor research reports that enhanced sponsorship packages, helping secure $5,000+ in partnerships
  • Coordinated cross-functional collaboration between business and engineering students, leading to Team Phantom receiving the Experiential Learning Award at the BASS Gala
  • Introduced structured planning processes that reduced preparation time by 20%, improving communication and team alignment
  • Developed content across digital platforms (social media, email campaigns, websites) to boost brand visibility and audience engagement

VP Marketing – The Care Collective (EDI Club) - Burnaby, B.C., 09/2022 to 06/2023 

  • Led awareness campaigns promoting equity, diversity, and inclusion across campus, driving engagement from 150+ students.
  • Designed and managed social media content to amplify student voices and expand reach by 40%.
  • Collaborated with cross-functional student leaders to organize inclusive events, strengthening campus community engagement.

Case Competitions

Forward Vision Pitch Competition Coordinator & Emcee – Enactus SFU, 01/2024

  • Produced case materials and supported delivery, ensuring a smooth competition experience
  • Served as Master of Ceremonies for 200+ attendees, contributing to Enactus SFU’s Event of the Year award at the BASS Gala

SFU Business Case Challenge – Participant, Simon Fraser University, 11/2023

  • Analyzed a local firm’s challenges and proposed actionable solutions
  • Presented findings in a structured format, strengthening business communication skills

UBC Ennovate Case Competition – Participant, Notre Dame Regional Secondary, 06/2023

  • Co-founded Totally Tote’s, a sustainability-focused business concept, designing marketing strategies and collaborating on slide deck creation, branding, and website development
  • Delivered a compelling pitch and Q&A presentation, showcasing critical thinking, teamwork, and business communication skills

Project Experience

Critical Thinking in Business Generative AI Business Report (Team of 4) 04/2024

  • Researched and analyzed how generative AI could be integrated into the dating app industry, focusing on matchmaking, engagement, and safety improvements for Plenty of Fish.
  • Conducted market research (Tinder, Bumble, Hinge) and applied PESTEL, SWOT, and decision matrix frameworks to evaluate competitive positioning and risks.
  • Delivered a professional report and presentation with actionable AI adoption roadmap, earning top marks and positive faculty feedback for clarity and strategic insight.

Accomplishments

  • Senior Class Representative - Notre Dame Regional Secondary 09/22 to 06/2023
  • John Brassington Memorial Scholarship for Service and Leadership $1500 - NDRS Education Committee, 06/2023
  • Principals List - NDRS Education Committee, 2018-2023

Affiliations

  • Entrepreneurship: Launching small-scale ventures, from negotiating with manufacturers for resale opportunities
  • Cultural Exchange & Travel: Family homestay business, inspiring a passion for global food, baking, and travel.

Timeline

Bakery Supervisor

Lee's Donuts Brentwood
04.2025 - Current

Cashier and Wrapper

Aritzia & Oak+Fort Warehouse
08.2022 - 09.2022

Restaurant Hostess

Earl's Kitchen & Bar
01.2022 - 01.2023

Foods 10 Teaching Assistant

Notre Dame Regional Secondary
01.2021 - 01.2022

Bachelor of Business Administration - Marketing And MIS

Beedie School of Business, Simon Fraser University
Kirsten Morcilla