Kirsten Mitton
Victoria
Summary
Experienced professional with a background in administrative operations, staff support, and client relations across healthcare, community programs, and customer service. Skilled in scheduling, payroll, cash management, and documentation, with demonstrated success in streamlining workflows, improving processes, and supporting organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Postings Denture Clinic
Victoria
11.2024 - Current
- Manage payroll, insurance claims, accounts payable/receivable, and supply ordering.
- Coordinate patient scheduling, streamline daily operations, and manage referrals with dental offices.
- Direct daily office operations, maintaining a smooth workflow and a clean, organized facility for efficient operations.
In Home Support Worker
AJT Care Society
Victoria
09.2023 - 03.2025
- Maintained accurate records of the client's progress, activities, and any incidents.
- Engaged in activities like conversation, games, movies, or other recreational activities.
- Developed strategies with client to promote positive behavior change when needed.
Program Coordinator
Integra Support Services
Victoria
05.2023 - 03.2024
- Provided guidance on best practices for program delivery, resident engagement, and safety protocols.
- Handled payroll, staff scheduling, PTO, and overtime, covering on-call responsibilities to ensure smooth operations.
- Worked collaboratively with other healthcare providers, family members, and community resources.
Housing Outreach Support Worker
Victoria Native Friendship Centre
Victoria
09.2022 - 05.2023
- Assisted with housing applications, conducted registry intakes, and completed rental subsidy reviews.
- Advocated for and educated community members on housing programs, application processes, and tenant and landlord responsibilities.
- Provided support through personal care and startup items, gift cards, or eligible subsidies.
Senior Staff
DESC Services
Vernon
09.2020 - 08.2022
- Developed and maintained safety and goal plans, monitored program activities, and ensured accurate documentation and compliance with policies and safety standards.
- Acted as a liaison between clients, staff, families, healthcare and legal teams, and upper management.
- Trained and supported front-line staff and resolved operational or client-related issues to maintain program quality and continuity.
Client Advisor & Cash Manager
Royal Bank of Canada
Terrace
03.2019 - 08.2020
- Provided financial guidance and resolved client inquiries to ensure clarity and satisfaction.
- Executed end-of-day balancing, cash ordering and shipping, and adherence to branch limits.
- Processed withdrawals, deposits, and money orders for personal and business clients.
Youth Care Worker
Active Care Services
Kamloops/Prince Rupert/Smithers
05.2015 - 03.2019
- Maintained a safe and organized household, ensuring adherence to rules and policies.
- Documented youth behavior and incidents accurately, maintaining clear and timely records.
- Participated in meetings to review youth progress, set goals, and address behavioral and mental health needs.
Cashier/Customer Service Manager
Wal-Mart
Terrace/Nanaimo
04.2010 - 12.2014
- Supported customers with transactions, product inquiries, and rewards program enrollment.
- Facilitated returns and provided high-quality customer service.
- Managed cash handling, reconciled drawers, and resolved discrepancies promptly.
Education
Diploma - Criminology
Vancouver Island University
Nanaimo, BC04-2015
Skills
- Financial administration: payroll, cash handling, account balancing, and insurance processing
- Scheduling, referral coordination, and workflow management
- Staff support, supervision, and training/mentoring of team members
- Client communication, relationship building, and conflict resolution
- Experienced in high-stress, fast-paced environments
- Microsoft Office Suite, DOMx practice management software
- Documentation accuracy, reporting, and compliance
- Collaboration with external partners, healthcare providers, and community organizations
Certification
- Google Project Management Certificate (in progress)
- First Aid & CPR/AED Level C
- Rent Smart Educator Course
References
References available upon request.
Timeline
Office Manager
Postings Denture Clinic
11.2024 - Current
In Home Support Worker
AJT Care Society
09.2023 - 03.2025
Program Coordinator
Integra Support Services
05.2023 - 03.2024
Housing Outreach Support Worker
Victoria Native Friendship Centre
09.2022 - 05.2023
Senior Staff
DESC Services
09.2020 - 08.2022
Client Advisor & Cash Manager
Royal Bank of Canada
03.2019 - 08.2020
Youth Care Worker
Active Care Services
05.2015 - 03.2019
Cashier/Customer Service Manager
Wal-Mart
04.2010 - 12.2014
Diploma - Criminology
Vancouver Island University