Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Kennedy

Calgary,AB

Summary

Hardworking and reliable Operations Manager with strong ability in program development and implementation while recruiting, training and developing employees in various roles throughout an organization. Offering hands on experience and practical education in an extremely demanding environment. Highly organized, proactive and punctual with team-oriented mentality.

Overview

12
12
years of professional experience

Work History

General Manager of Operations

Ksan House Society
Terrace , BC
10.2006 - 04.2015
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Created and managed annual operating budget for the department.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Coordinated with other departments to ensure successful delivery of services.
  • Provided strategic direction to staff members in order to maximize productivity.
  • Reviewed reports on operational performance metrics and identified areas of improvement.
  • Established quality assurance processes to ensure customer satisfaction.
  • Managed training programs for new employees, including orientation and onboarding activities.
  • Conducted regular meetings with department heads to review progress against goals and objectives.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Home Support Coordinator

Terrace Home Support
Terrace , BC
01.2003 - 12.2004
  • Provided home support services to elderly clients in their homes, including meal preparation, light housekeeping and errand running.
  • Assisted clients with personal care tasks such as bathing, dressing and grooming.
  • Maintained accurate records of client progress and service delivery.
  • Developed individualized plans of care based on assessments of client needs.
  • Collaborated with other professionals such as nurses, doctors, physiotherapists and dieticians to ensure holistic care was delivered to clients.
  • Conducted regular visits with clients in order to monitor health status, assess safety risks and provide emotional support when needed.
  • Documented all interactions with clients in accordance with organizational policies and procedures.

Education

Crisis Intervention Training

Province of British Columbia
Terrace, BC
02-2012

Non Violent Crisis Intervention Training

Province of British Columbia
Terrace, BC
03-2011

Certificate in Mental Health And Addiction

University of Northern British Columbia
Terrace
06-2010

Diploma Health Care Assistant - Registered Care Worker and Health Care Assistant

Okanagan College
Penticton, BC
05-2003

Skills

  • Improvement Plan Knowledge
  • Budgeting And Forecasting
  • Workflow Planning
  • Onboarding And Orientation
  • Staff Training
  • Consistently Meet Goals
  • Program Planning
  • Employee Relations And Conflict Resolution
  • Budget Development And Management
  • Budgeting And Cost Control Strategies
  • Program Management
  • Policies And Procedures Implementation
  • Staff Training/Development
  • Leadership Training
  • Budget Coordination

Timeline

General Manager of Operations

Ksan House Society
10.2006 - 04.2015

Home Support Coordinator

Terrace Home Support
01.2003 - 12.2004

Crisis Intervention Training

Province of British Columbia

Non Violent Crisis Intervention Training

Province of British Columbia

Certificate in Mental Health And Addiction

University of Northern British Columbia

Diploma Health Care Assistant - Registered Care Worker and Health Care Assistant

Okanagan College

Similar Profiles

CREATE PROFILE
Kirsten Kennedy