Kirsten Hornaas

Solicited customer feedback to identify and improve on areas of weakness.

• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Developed strong client relationships through consistent communication and tailored solutions.
• Geo-tab daily pre and post trip inspections
• og book entries

• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• unload and receive trucks

• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Established team priorities, maintained schedules and monitored performance.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Resolved problems, improved operations and provided exceptional service.
• Learned and adapted quickly to new technology and software applications.