Kirsten Fox
Abbotsford,BC
Summary
Responsible and dedicated Veterinary Assistant with practical experience in managing vet clinic operations, patient care, and administrative duties. Strengths include deep knowledge of animal health procedures and medications, strong communication skills to liaise between vets, owners, and office staff, and adaptability in high-stress situations. Proven ability to make a positive impact through improved clinic organization and efficiency.
Overview
19
19
years of professional experience
Work History
Veterinary Assistant
Wise Equine Veterinary Services LTD
Abbotsford, British Columbia
10.2022 - Current
- Assisted veterinarians in examining, diagnosing and treating horses for various illnesses and injuries.
- Restrained horses during examination or treatment procedures using appropriate techniques to maintain the safety of the veterinarian.
- Responsible for creating, entering, maintaining and auditing controlled drug logs as per the CVBC recommendations.
- Responsible for creating and maintaining various logs in the clinic (fridge temp logs for vaccines, radiology logs for x-ray equipment etc.)
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Monitored horse vitals during minor surgical procedures.
- Cleaned and maintained surgical and cold sterile equipment as required.
- Have significant knowledge of medications, supplements and nutraceuticals used in practice to aid the veterinarian and also inform clients of particular use.
- Assisted with ordering medications/supplies required from various drug distribution centers.
- Maintained accurate medical records of all patients.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Obtained information and history from client to communicate more effectively with the veterinarian providing care.
- Provided emotional support to owners during difficult times.
- Trained new veterinary staff on office procedures and requirements.
Veterinary Assistant/Customer Care Representative
Greenwood Animal Hospital
Greenwood, Nova Scotia
09.2021 - 08.2022
- Greeted clients and their pets to a warm and welcoming environment
- Obtained my Level 2 Nutrition Advisor through Royal Canin and was able to advise pet owners on appropriate nutrition as a collaborative part of their pet's wellness plan.
- Dispensed medications and relayed discharge instructions to clients post appointment and procedure with detailed patient care instructions.
- Answered phone inquiries from clients regarding appointment scheduling including taking detailed pet history, services offered, prescription renewals and took messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Communicated with veterinarians and staff members to maintain patient flow.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Attended regular continuing education courses related to veterinary medicine.
Veterinary Assistant
St. Francois Xavier Animal Hospital
Winnipeg, Manitoba
06.2012 - 07.2021
- Experience at this job was very similar to the duties and responsibilities of a veterinary technician. As a senior staffer trained by Dr. Hughes, I acquired blood and urine samples, ran lab tests, monitored surgical patients, maintained our X-ray and anesthetic machines, was responsible for bookkeeping at the end of the day (we used paper ledgers, not a computer) and had many, many other responsibilities.
Veterinary Assistant
Elder's Equine
Winnipeg, Manitoba
05.2006 - 08.2011
- Main work was at Assiniboia Down Racecourse. Spoke with trainers and grooms regarding entries and medications required.
- Was a Lasix technician and occasionally worked in the test barn pulling samples from horses post race.
- Responsible for organizing and pulling up pre-race medications and strictly adhering to the CVMA Schedule of drugs for medication withdrawals.
- Responsible for assisting with surgical prep with both horses and equipment - autoclaving, cleaning, clipping, scrubbing.
- Responsible for in hospital treatments and bandage changes as required as directed by the veterinarian.
Education
Bachelor of Science - Animal And Poultry Sciences
University of Saskatchewan
Saskatoon, SK06-2009
Skills
- Critical thinking
- Flexible and adaptable
- Teamwork and collaboration
- Customer service
- Active listener
- Attention to detail
- Computer literacy
- Time management
Affiliations
- Enjoy being outside! Gardening, hiking, camping and kayaking
- Spending time with my pets: 2 rescue cats, a chihuahua named Lecter (he's lovely I swear), and bearded dragon
- Reading
- Playing video games on a PC I built myelf!
Timeline
Veterinary Assistant
Wise Equine Veterinary Services LTD
10.2022 - Current
Veterinary Assistant/Customer Care Representative
Greenwood Animal Hospital
09.2021 - 08.2022
Veterinary Assistant
St. Francois Xavier Animal Hospital
06.2012 - 07.2021
Veterinary Assistant
Elder's Equine
05.2006 - 08.2011
Bachelor of Science - Animal And Poultry Sciences
University of Saskatchewan