Kirsten DeLay
Toronto,ON
Summary
Dedicated and adaptable professional with hands-on experience in both media management and customer service. Proven ability to manage social media content, engage audiences, and maintain brand consistency. Strong interpersonal skills developed through customer-facing roles, with a proactive attitude, and quick learning ability.earning ability. Known for a strong work ethic, effective communication, and a team-oriented mindset. Eager to contribute to a dynamic team and gain further experience in the digital marketing field.
Overview
7
7
years of professional experience
Work History
Cafe Associate
Altea
Ottawa, Ontario
04.2025 - 09.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared fresh smoothies using high-quality fruits and vegetables.
- Assisted customers in selecting smoothie options based on preferences.
Server/Bartender
Lone Star Texas Grill
Ottawa, Ontario
06.2021 - 09.2025
- I manage multiple projects of varied sizes at one time, have the ability to execute orders from ideation to completion, and create a positive patron experience by delivering exceptional customer service to all parties. I also run our takeout delivery, Expo, food and drink running, and ensure that guests receive top service.
- Provided exceptional customer service in a high-volume dining environment.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
Recruitment Chair
Kappa Theta Sorority
Ottawa, Ontario
01.2022 - 04.2025
- Led recruitment strategies to attract diverse new potential members
- Managed social media accounts and created content to maintain online presence
- Collaborated with a team of over 35 members to plan philanthropic and recruitment events
Food Attendant
The Ottawa General Hospital
Ottawa, Ontario
09.2022 - 12.2023
- Prepared and served meals to patients by dietary restrictions.
- Maintained cleanliness and sanitation of food service areas and equipment.
- Assisted with inventory management and restocked supplies as needed.
Seasonal Educator
LuluLemon Bayshore
Ottawa, Ontario
11.2021 - 01.2022
- I provided educational services on all of the active wear while making personal connections with my guests. I Handled cash transactions as well as created new weekly displays. Along with restock and packing shipments.
Brand Ambassador
American Eagle Bayshore
Ottawa, Ontario
03.2021 - 08.2021
- I perform duties such as handling cash transactions, placing items on shelves, creating attractive displays, answering customer inquiries, and reporting sales to managers.
Server
The Court At Barrhaven
Ottawa, Ontario
07.2019 - 03.2021
- Familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals. I clean down tables and reset the dining room every shift.
Gymnastics Coach
Nepean Corona School Of Gymnastics
Ottawa, Ontario
07.2018 - 09.2019
- I had a new group of children every 12 weeks, where I would take them through different circuits that I built, and teach them new skills. I led games, warm-ups, and different activities. I also marked the kids and built report cards.
- Evaluated student progress and provided constructive feedback to enhance performance.
Education
Psychology -
Carleton University
Ottawa, Ontario04-2025
Ontario Secondary School Diploma -
St. Mother Teresa High School
Ottawa, Ontario01.2021
Skills
- Communication skills
- Team collaboration
- Organization
- Attention to detail
- Customer service
- Recruitment marketing
Extra Curriculars
- Director of Recruitment, School Sorority, Carleton University
- Barrhaven Music Academy, Piano
Volunteer Experience
Coach In Training, Gymnastics Ontario, Ottawa, Ontario, 2017-07-01, 2018-05-01, 58, Helped another coach teach a class of children gymnastics, Set up circuits, explained activities, led games and warm-ups
References
Katherine Blomquist, Assistant Executive Director, (613) 884-5211, Katherine.blomquist@atriaretirment.ca
References
References available upon request.
Timeline
Cafe Associate
Altea
04.2025 - 09.2025
Food Attendant
The Ottawa General Hospital
09.2022 - 12.2023
Recruitment Chair
Kappa Theta Sorority
01.2022 - 04.2025
Seasonal Educator
LuluLemon Bayshore
11.2021 - 01.2022
Server/Bartender
Lone Star Texas Grill
06.2021 - 09.2025
Brand Ambassador
American Eagle Bayshore
03.2021 - 08.2021
Server
The Court At Barrhaven
07.2019 - 03.2021
Gymnastics Coach
Nepean Corona School Of Gymnastics
07.2018 - 09.2019
Psychology -
Carleton University
Ontario Secondary School Diploma -
St. Mother Teresa High School
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