Kirpaul Singh
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Give And Go Foods
Brampton, ON
01.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained up-to-date knowledge of product and service changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shipping Clerk
Crump Group
Mississauga, ON
01.2020 - 12.2021
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Education
High School Diploma -
St Clair
Mississauga, ON04.2021
No Degree - High School
SPPS
Punjab04.2019
Certification
CCNA (Cisco Certified Network Associate)
CCCO (Certification Course in Computer Operation)
Timeline
Customer Service Representative
Give And Go Foods
01.2022 - Current
Shipping Clerk
Crump Group
01.2020 - 12.2021
High School Diploma -
St Clair
No Degree - High School
SPPS
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