Kirpal Nijjar
Surrey,British Columbia
Summary
Accomplished Transit Bus Operator and Taxi Dispatcher with a proven track record at Toronto Transit Commission and Bonny's Taxi, respectively. Excelled in optimizing route navigation and enhancing customer relations, significantly improving operational efficiency and passenger satisfaction. Skilled in adaptive decision-making and fostering teamwork, consistently exceeding performance targets.
Overview
43
43
years of professional experience
Work History
Transit Bus Operator
Toronto Transit Commission
11.1999 - 10.2023
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Taxi Dispatcher
Bonny's Taxi
02.1981 - 08.1999
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Monitored real-time traffic conditions, proactively adjusting assignments as needed to minimize delays or disruptions.
- Adapted quickly to changing shift schedules or dispatcher team dynamics, maintaining high levels of productivity under varied circumstances.
- Fostered a sense of teamwork among fellow dispatchers, sharing best practices and working collaboratively to achieve shared goals.
- Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
- Contributed to company growth by consistently meeting or exceeding daily ride targets.
- Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
- Optimized route planning for drivers, reducing fuel costs and improving overall efficiency.
Education
Bachelor of Science - Physics, Chemistry Mathematics
Ramgarhia College
Punjab, India04.1972
Skills
- Safe Driving
- Accident reporting
- Defensive Driving
- Vehicle Inspection
- Wheelchair securement
- Route Navigation
- Schedule Adherence
- Adaptive Decision Making
- Passenger Assistance
- Traffic laws compliance
- Emergency Procedures
- Clean Driving Record
- Passenger transportation
- Punctuality
- Customer relations skills
- Valid [State] license
- Bus Operation
- Accident Avoidance
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working
Gujarati
Limited Working
Timeline
Transit Bus Operator
Toronto Transit Commission
11.1999 - 10.2023
Taxi Dispatcher
Bonny's Taxi
02.1981 - 08.1999
Bachelor of Science - Physics, Chemistry Mathematics
Ramgarhia College
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