Kirkland Shellborn
Kimberley,BC
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 4 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner
Mango IT
37a 11th Ave S, Cranbrook BC
06.2020 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Founder
Kootenay Powder Coating Corp
10-600 Industrial Rd 1, Cranbrook BC
05.2023 - 10.2023
- Established a successful business by identifying market needs and developing innovative solutions.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Drove revenue growth by launching new products and services that met customer demands.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Implemented efficient operational processes to optimize productivity and resource allocation.
Director of Sales
LTB Computer Solutions
37a 11th Ave S
12.2017 - 04.2020
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Reduced client attrition rates by designing customized retention strategies focused on delivering exceptional service experiences.
- Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
- Increased recurring, and overall revenue over 500%
Solutions Advisor
RM Office Solutions
42 8th Ave S, Cranbrook BC
10.2016 - 12.2017
- Enhanced client satisfaction by providing tailored solutions and personalized advice.
- Identified opportunities for process improvement, leading to increased efficiency and productivity within the team.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth project collaboration and timely delivery.
- Established and expanded relationships with the local business community
Education
High School Diploma -
MountBaker Secondary School/College of The Rockies
Cranbrook, BC01.2017
Skills
- KPI Management
- Budget Administration
- Administrative Oversight
- Regulatory Compliance
- Business Management
- Sales Leadership
- Cost Reduction
Certification
Google IT Support Certification
Google Systems Administrator Certification
Timeline
Founder
Kootenay Powder Coating Corp
05.2023 - 10.2023
Owner
Mango IT
06.2020 - Current
Director of Sales
LTB Computer Solutions
12.2017 - 04.2020
Solutions Advisor
RM Office Solutions
10.2016 - 12.2017
High School Diploma -
MountBaker Secondary School/College of The Rockies