Kirkland Heiner
Waterloo
Summary
Committed and hardworking with a proven track record in efficiently processing transactions and providing exceptional customer assistance. Adept at resolving issues promptly, addressing customer inquiries, and efficiently handling point-of-sale operations. Known for being a creative problem-solver with a strong background in delivering top-notch customer service.
Overview
9
9
years of professional experience
Work History
Dedicated Cashier
Rona+
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned duties for various positions and provided backup at key times.
Front End Supervisor/ Bookkeeper
Food Basics
09.2015 - 05.2023
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Reviewed and resolved differences between accounting information and cash drawer
- Helped Customers Complete Purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in the register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Applied strong Leadership talents And Problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Education
Photography
Algonquin College
01.2021
Sir John A. Macdonald Secondary School
01.2016
Skills
- Stocking and Replenishing
- Bookkeeping
- Financial statements expertise
- Knowledge on Adobe and Microsoft programs
- Customer service
- Cleaning and sanitizing
- Cash register skills
- Food safety understanding
- Customer service-focused
- Store opening and closing
- Restocking Products
- Refunds and exchanges
Timeline
Dedicated Cashier
Rona+
04.2022 - Current
Front End Supervisor/ Bookkeeper
Food Basics
09.2015 - 05.2023
Photography
Algonquin College
Sir John A. Macdonald Secondary School
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