KIRK JUSTIN CASTRO
429 Mersea Road 8 Leamington,ON
Summary
Logistics and customer service professional with extensive experience at TRANSCOM WORLDWIDE PHILIPPINES. Demonstrated expertise in quality control and communication, driving high levels of customer satisfaction. Proficient in Microsoft Office and adept at multitasking in fast-paced environments while ensuring attention to detail. Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations.
Overview
16
16
years of professional experience
Work History
General Farm/Warehouse worker
Lebo Farms
Leaming, ON
11.2024 - Current
- Handles planting bell pepper crops, harvesting and maintaining greenhouse facility.
- Handles quality control over the produce and packaging and stocking of bell peppers.
CCR (Customer Center Representative)
TRANSCOM WORLDWIDE PHILIPPINES
Pasig, Philippines
08.2020 - 10.2024
- Served as a Customer Center Representative (Chat and Call) for UPS (Logistics).
- Promoted to second level escalation in the Transportation Operation Management Services (UPS Healthcare) which handles brokerage concerns for import and export.
CSR (Customer Support)
INSPIRO RELIA INC.
Legazpi Village, Philippines
04.2020 - 05.2020
- Served as a retail specialist for 1-800FLOWERS, handling both incoming and outgoing calls from consumers placing online flower orders.
Account Executive
ROADSKY TRAFFIC SAFETY CORPORATION
Legazpi Village, Philippines
05.2019 - 06.2019
- Worked as an account executive for a company that sells various road construction equipment’s and safety gear.
FAMILY BUSINESS/SELF EMPLOYED FARMER
VILLORENTE PRIVATE FARM
SIBALEW& LIBACAO, AKLAN
08.2017 - 02.2019
- Prepare the land in advance before planting and waits for the coming of the rain.
- We use carabao or cattle in planting, fertilizer application and during hiking up.
- Responsible in applying fertilizer before planting and after 30 days.
- Responsible in harvesting, threshing and drying of grains.
- FAMILY BUSINESS/SELF EMPLOYED FARMER
TSR Agent Tier 1
CONVERGYS PHILIPPINES
Makati City, Philippines
06.2016 - 06.2017
- Worked for Accenture (CenturyLink account), which handles ISP issues, for a whole year.
- Guiding customers through some fundamental troubleshooting techniques over the phone while creating tickets to send specialists.
FAMILY BUSINESS/SELF EMPLOYED FARMER
VILLORENTE PRIVATE FARM
CALAMCAN, LIBACAO, AKLAN
04.2010 - 05.2013
- Prepare the land in advance before planting and waits for the coming of the rain.
- We use carabao or cattle in planting, fertilizer application and during hiking up.
- Responsible in applying fertilizer before planting and after 30 days.
- Responsible in harvesting, threshing and drying of grains.
- FAMILY BUSINESS/SELF EMPLOYED FARMER
Education
Bachelor of Science - Computer Science
Lyceum of The Philippines University
Manila, Philippines01.2017
Secondary -
Holy Child Catholic School
Manila, Philippines01.2010
Skills
- Microsoft Office proficiency
- Adaptable thinking
- Attention to detail
- Effective communication
- Able to lift and carry 55 lbs
- Packaging and labeling
- Group collaboration
- English and Filipino fluency
- Logistics coordination
- Customer relationship management
- Merchandise unpacking
- Multitasking and organization
- Data entry
- Quality control
Basic Skills
Proficient in MS Word, PowerPoint, Publisher and Excel, Working with individuals and groups, Above Average in English and Filipino
Languages
- Filipino
- English
- Filipino
Awards And Acknowledgements
- CISCO Level 1 (Network Field)
- English Proficiency Passer
- Lean Six Sigma (White Belt)
- Team Lead Apprenticeship 2023
- Transcom-UPS TOMS (Overall TOP Agent)
Personal Information
- Age: 31
- Height: 169 cm
- Weight: 92 kg
- Citizenship: Filipino
- Date of Birth: 04/21/94
- Marital Status: Married
- Religion: Catholic
- Place of Birth: Manila
Timeline
General Farm/Warehouse worker
Lebo Farms
11.2024 - Current
CCR (Customer Center Representative)
TRANSCOM WORLDWIDE PHILIPPINES
08.2020 - 10.2024
CSR (Customer Support)
INSPIRO RELIA INC.
04.2020 - 05.2020
Account Executive
ROADSKY TRAFFIC SAFETY CORPORATION
05.2019 - 06.2019
FAMILY BUSINESS/SELF EMPLOYED FARMER
VILLORENTE PRIVATE FARM
08.2017 - 02.2019
TSR Agent Tier 1
CONVERGYS PHILIPPINES
06.2016 - 06.2017
FAMILY BUSINESS/SELF EMPLOYED FARMER
VILLORENTE PRIVATE FARM
04.2010 - 05.2013
Bachelor of Science - Computer Science
Lyceum of The Philippines University
Secondary -
Holy Child Catholic School