Kirk Ziefflie
Sylvan Lake,Alberta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional bringing self-motivated mindset and in-depth background completing repair estimates and valuations of residential homes, multi-family dwellings and commercial properties. Analytical problem-solver with organized and thorough approach. Twenty years of insurance related experience in estimating, appraising, adjusting, and repairing residential, farm, and commercial properties. Fluent in multiple estimating and insurance related software including but not limited to Xactimate, Xactanalysis, Hover, Eagleview, and Guidewire.
Overview
20
20
years of professional experience
Work History
Insurance Loss Control Inspector and Appraiser
Precise Services / Verisk
, AB
03.2022 - Current
- Complete insurance loss control inspections for commercial, farm, and residential properties.
- Complete large commercial, high value home, and large farm appraisals.
- Analyzed safety data trends to identify potential hazards in the workplace.
- Performed worksite surveys for hazardous conditions and unsafe practices during construction.
- Identified areas where improvements can be made in order to reduce risk exposure.
- Ensured that appropriate security measures are implemented throughout various facilities.
- Prepared detailed reports outlining findings from inspections, investigations, and appraisals.
General Manager
Clear Choice Roofing and Exteriors
Red Deer, AB
01.2017 - 01.2022
- Managed schedules, organized office functions, and daily operations of two office locations.
- Created a positive work environment by developing team building activities that encouraged collaboration among employees.
- Trained employees on duties, policies and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Led employee evaluations with constructive feedback to boost performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Facilitated and managed relationships with external vendors, clients and industry partners.
- Provide open lines of communication and support for staff and sub-trades.
- Effectively resolved conflicts with clients, vendors, industry partners, and employees.
- Fulfilled a full-time project manager role in addition to managerial duties.
- Completed Insurance rebuild estimates for insurance related losses using Xactimate.
- Conducted meetings with large insurance and property management companies.
Project Manager
Clear Choice Roofing and Exteriors
Red Deer, AB
01.2015 - 01.2017
- Prepared cost estimates for projects of varying sizes.
- Excellent customer service with all clients, vendors and industry partners.
- Maintained current business relationships while seeking out new leads and contracts.
- Consistently perform accurate site inspections and estimates.
- Inspect, estimate, order and fulfill small or complex jobs to completion.
- Managed scheduling of sub trades.
- Capacity to use technological software systems such as Eagleview, Hover, BlueBeam, Xactimate, Xactanalysis, and others.
- Vast knowledge regarding the building envelope and condensation issues.
- Advanced knowledge in exterior building products and availability.
Major Event Adjuster and Building Appraiser
The Co-operators
Red Deer, AB
01.2010 - 01.2015
- Investigated, measured, estimated and settled insurance major event disaster claims.
- Consistently and effectively dealt with clients who suffered great loss due to hail, fire and/or flood.
- Attended and estimated disasters during the Slave Lake fires in 2011, the Calgary hail storm in 2012, the High River/Calgary floods in 2013, and the Lethbridge/Medicine Hat/Calgary wind and hail storms in 2015.
- Scrubbed estimates and inspection reports from construction vendors in regards to water, fire and weather-related damages.
- Utilized estimating software. (Xactimate and Xactanalysis)
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Independent Claims Adjuster
Central Alberta Adjusters
Red Deer, AB
01.2009 - 01.2010
- Investigated, negotiated, and settled claims for multiple insurance companies.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Conducted field investigations, interviews, inspections, and surveys.
- Prepared detailed written reports outlining investigation results.
- Assessed damage to properties.
- Investigated property damage claims to determine coverage and liability.
- Examined estimates of repair costs for vehicles or buildings.
Major Event Adjuster
The Co-operators
Red Deer, AB
01.2006 - 01.2009
Bluebeam
- Investigated, measured, estimated and settled Property/Major Even claims
- Interpret and apply insurance policies (home, residential, farm, tenant, condo)
- Scrubbed estimates and inspection reports from construction vendors in regards to water, fire and weather-related damages.
- Utilized estimating software. (Xactimate and Xactanalysis)
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Storm Student- Major Events
The Co-operators
Red Deer, AB
01.2004 - 01.2006
- Assisted claims adjusters with investigating, measuring and estimating Major Event claims throughout Canada.
Education
A1 – Building Construction Fire Protection and Basic Hazards Training -
Precise Services
Ontario03-2022
Certified Home Inspector Certification - Home Inspection
InterNachi
01-2022
HAGG CERTIFIED RESIDENTIAL ROOF INSPECTOR -
HAAG Engineering
01-2022
BUSINESS MANAGEMENT Admin232 Course -
ATHABASCA UNIVERSITY
01-2018
CIP – Insurance Institute Courses Completed -
Insurance Institute of Canada
01.2015
VALE PROPERTY ADJUSTING TRAINING -
Vale Training Solutions – Texas
01-2010
IICRC Water Damage Restoration Training -
Restoration College
01-2007
Bachelor of Arts - Physical Education
InterNachiThe University of Alberta - Augustana
Camrose, AB01.2006
Skills
- Preparing Estimates
- Reviewing Rebuild Estimates
- Proficient in Xactimate Software
- Estimate Writing
- Quality Inspection Reports
- Reading Blueprints
- Client Relations
- Organization and Time Management
- Technical Knowledge
- Excellent Communication
- Cost Control
- Project Management
- Vendor Relationships
Timeline
Insurance Loss Control Inspector and Appraiser
Precise Services / Verisk
03.2022 - Current
General Manager
Clear Choice Roofing and Exteriors
01.2017 - 01.2022
Project Manager
Clear Choice Roofing and Exteriors
01.2015 - 01.2017
Major Event Adjuster and Building Appraiser
The Co-operators
01.2010 - 01.2015
Independent Claims Adjuster
Central Alberta Adjusters
01.2009 - 01.2010
Major Event Adjuster
The Co-operators
01.2006 - 01.2009
Storm Student- Major Events
The Co-operators
01.2004 - 01.2006
A1 – Building Construction Fire Protection and Basic Hazards Training -
Precise Services
Certified Home Inspector Certification - Home Inspection
InterNachi
HAGG CERTIFIED RESIDENTIAL ROOF INSPECTOR -
HAAG Engineering
BUSINESS MANAGEMENT Admin232 Course -
ATHABASCA UNIVERSITY
CIP – Insurance Institute Courses Completed -
Insurance Institute of Canada
VALE PROPERTY ADJUSTING TRAINING -
Vale Training Solutions – Texas
IICRC Water Damage Restoration Training -
Restoration College
Bachelor of Arts - Physical Education
InterNachiThe University of Alberta - Augustana
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