Kirk Smith
Toronto
Summary
Seasoned professional offering a solid background in leadership and team building. Organized and systematic, with natural relationship talents. Focused on maximizing customer experiences, and increasing bottom-line profitability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Operations Manager
Akira Back
Toronto
07.2022 - Current
- Conduct daily shift meetings to ensure good flow and productivity for the work day i.e. delegate servers sections and reviewing daily specials/promotions
- Assisted personnel with duties and tasks during high-volume periods
- Implemented cost-saving measures to reduce expenses and increase profits.
- Performing all opening and closing duties inclusive of nightly cash-outs and cash drops
- Supporting General Manager in daily and weekly tasks
- Monitored inventory levels of food items, beverages and other supplies on a regular basis.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Resolved customer complaints promptly and courteously in order to ensure satisfaction.
- Formed and sustained strategic relationships with clients.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
Assistant Restaurant Operations Manager
Regulars Bar
Toronto
05.2021 - 07.2022
- Coordinated and directed activities of staff members concerning daily tasks, roles, and daily promotions
- Assisted coworkers with duties and tasks during high-volume periods.
- Developed strong relationships with vendors to secure competitive prices on ingredients.
- Communicated updates and sales concerns to the General Manager.
- Monitored inventory levels of food items, beverages and other supplies on a regular basis.
- Resolved customer complaints in a timely manner to maintain customer loyalty.
- Evaluated employee performance regularly through observation and feedback sessions.
Shift Supervisor
Hendricks Restaurant
Toronto
04.2018 - 05.2021
- Monitored activities and task completion.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Conferred with management and subordinates to resolve problems or complaints.
- Fostered a team-oriented environment to increase morale and productivity.
- Maintained accurate records of daily transactions and deposits.
- Upheld company standards and compliance requirements for operations.
- Checked orders for quality and completeness.
- Provided on-the-job training to new staff members.
Shift Supervisor and Server
Milestones Bar and Grill
Toronto
03.2014 - 01.2018
- Assisted upper management with daily operations to meet standards of service and quality.
- Assisted customers with product selection encouraging upsells and daily promotions
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Delegated tasks to employees and monitored activities and task completion.
Shift Supervisor and Server
Montana's BBQ & Bar
Toronto
01.2006 - 03.2014
- Served customers their orders promptly.
- Ensured compliance with health and safety regulations.
- Increased sales through upselling of food and drinks.
- Cultivated strong connections with a diverse customer base.
- Managed daily operations to ensure smooth restaurant openings and closures.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Education
Construction Management Diploma - ENGINEER MANAGEMENT PROGRAM
GEORGE BROWN COLLEGE
Toronto06.2012
High School Diploma -
Father Henry Carr Secondary School
Toronto, ON06-2008
Skills
- Customer relations
- Conflict Resolution
- Performance evaluation
- Promotional strategies
- Staff training/development
- Time management abilities/ delegating work
- Adaptability
- Inventory management
- Microsoft Word and Excel Proficiency
- POS
Total Years Of Experience
17
Certification
- WSET1
- Smart Servce
- WHMIS
References
References available upon request.
Timeline
Assistant Restaurant Operations Manager
Akira Back
07.2022 - Current
Assistant Restaurant Operations Manager
Regulars Bar
05.2021 - 07.2022
Shift Supervisor
Hendricks Restaurant
04.2018 - 05.2021
Shift Supervisor and Server
Milestones Bar and Grill
03.2014 - 01.2018
Shift Supervisor and Server
Montana's BBQ & Bar
01.2006 - 03.2014
Construction Management Diploma - ENGINEER MANAGEMENT PROGRAM
GEORGE BROWN COLLEGE
High School Diploma -
Father Henry Carr Secondary School
Similar Profiles
Pronob BanikPronob Banik
Server Assistant at Akira BackServer Assistant at Akira Back
KARELYS RODRIGUEZKARELYS RODRIGUEZ
Cook at Salt & The Cellar by Akira BackCook at Salt & The Cellar by Akira Back
Jonathan OligoJonathan Oligo
Bar Supervisor at Unified Hospitality (Dasha, Namu, Akira Back)Bar Supervisor at Unified Hospitality (Dasha, Namu, Akira Back)