KIRK PARR-PEARSON Jr
Abbotsford,BC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
MANAGER
KMS TOOLS AND EQUIPMENT
2013.03 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Retail Sales Assistant
HnT MART
2011.12 - 2013.03
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Assisted customers with locating and choosing merchandise in store departments.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Retail Sales Assistant
PEARSONS HOME HARDWARE
2009.01 - 2011.12
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used POS system to process sales, returns, online orders and gift card activations.
- Tracked down hard-to-find merchandise at diverse locations.
- Supported loss prevention goals by monitoring shopper behavior.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Coached team on effective upselling and cross-selling methods.
Team Leader Manager
OWFG( save on foods, overwaitea, price mart foods)
2003.08 - 2009.02
- Increased productivity by [Number]% and revenue streams by [Number]% through effective change management practices.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
Education
High School Diploma -
MAX CAMERON SECONDARY
Powell River, BC08.1991
No Degree - ORGANIZATIONAL WORK BEHAIVOR
STRATHACONA INNITIATIVE
VANCOUVER ISLAND, BC10.1995
No Degree - RETAIL MANAGEMENT
OVERWAITEA TRAINING
Langley, BCSkills
- Managing Operations and Efficiency
- Technical Proficiency
- Employee Coaching and Motivation
- Issue and Conflict Resolution
- Food and Beverage Management
- Staff Management
- Managing Employee Relations
- Scheduling and Coordinating
- Supplier Relations
- Job Assignments
- Shrinkage Prevention
- Overseeing Employees
- Managing Files and Records
- Productivity Performance
- Managing Career Progression
- Invoice Reconciliation
- Account and Territory Management
- Complex Problem-Solving
- Managing Multiple Tasks
Accomplishments
- Collaborated with teams from multiple sectors and departments in the development of planograms, product layout and dispersal.
- Supervised team of 5-40 staff members.
- Achieved inventory goals by introducing latitude inventory software for retail tasks.
- Resolved product issue through warranty programs, repair facilities, vendors and suppliers.
- Prioritized weekly and monthly targets through effective assigning of time management goals.
Timeline
MANAGER
KMS TOOLS AND EQUIPMENT
2013.03 - Current
Retail Sales Assistant
HnT MART
2011.12 - 2013.03
Retail Sales Assistant
PEARSONS HOME HARDWARE
2009.01 - 2011.12
Team Leader Manager
OWFG( save on foods, overwaitea, price mart foods)
2003.08 - 2009.02
High School Diploma -
MAX CAMERON SECONDARY
No Degree - ORGANIZATIONAL WORK BEHAIVOR
STRATHACONA INNITIATIVE
No Degree - RETAIL MANAGEMENT
OVERWAITEA TRAINING
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