Kirk Lewis
Renous,NB
Summary
Dynamic and customer-focused professional with extensive experience at Starbucks and a proven track record in enhancing customer satisfaction. Skilled in cash handling and problem-solving, I excel in high-pressure environments, fostering positive relationships and teamwork to drive repeat business and maintain a welcoming atmosphere.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Barista
Starbucks
03.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
Keswick Pharmacy
02.2018 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Cosmetics Sales Representative
Shoppers Drug Mart
04.2013 - 02.2018
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Participated in ongoing professional development opportunities to bolster expertise in cosmetic products, sales techniques, and customer service best practices.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Cosmetics Sales Associate
Mary Kay
01.2010 - 06.2015
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
Customer Service Associate
Walmart
02.2006 - 07.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Nackawic High School
Nackawic, NB06-2001
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
Languages
English
Full Professional
Timeline
Barista
Starbucks
03.2025 - Current
Customer Service Representative
Keswick Pharmacy
02.2018 - 03.2025
Cosmetics Sales Representative
Shoppers Drug Mart
04.2013 - 02.2018
Cosmetics Sales Associate
Mary Kay
01.2010 - 06.2015
Customer Service Associate
Walmart
02.2006 - 07.2012
Nackawic High School
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