Kirk Lewis
Renous,NB
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Burger King, where I spearheaded efforts to enhance customer satisfaction and streamline operations. Skilled in POS system operation and adept at fostering guest service excellence, I have a proven track record of mentoring staff and improving service delivery, significantly boosting customer loyalty. Hospitality professional with strong track record in delivering exceptional service in customer oriented setting. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
25
25
years of professional experience
Work History
Restaurant Server
Namaste Bistro
06.2023 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Server
East Side Marios
02.2017 - 05.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Manager
Burger King
03.2010 - 01.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Motivated staff to perform at peak efficiency and quality.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Correctly calculated inventory and ordered appropriate supplies.
Restaurant Supervisor
Swiss Chalet
04.2006 - 02.2010
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Customer Service Representative
Walmart
04.2000 - 02.2003
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
- Used in-store system to locate inventory and place special orders for customers.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Education
No Degree - Business Administration
Atlantic Business College
Fredericton, NBSkills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Menu Recommendations
- Cash Handling
- POS System Operation
- Cleaning and sanitizing
- Order Accuracy
- Detail Oriented
Languages
English
Native or Bilingual
Timeline
Restaurant Server
Namaste Bistro
06.2023 - Current
Restaurant Server
East Side Marios
02.2017 - 05.2023
Restaurant Manager
Burger King
03.2010 - 01.2017
Restaurant Supervisor
Swiss Chalet
04.2006 - 02.2010
Customer Service Representative
Walmart
04.2000 - 02.2003
No Degree - Business Administration
Atlantic Business College
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