Kirk Lawrus
Pleasant Hill,CA
Summary
Hard working individual willing to change and grow in any field I decides to pursue.
Overview
2
2
years of professional experience
Work History
Remote Support Specialist
SafeInHome
05.2023 - 08.2023
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Monitored systems in operation and quickly troubleshot errors.
- Provided remote support for individuals with intellectual disabilities.
Travel Baseball Coach
Bay Area Gold Diggers
08.2022 - 06.2023
Delivery Driver
Papa Johns
07.2021 - 05.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Travel Baseball Coach
Diablo Marauders
05.2022 - 08.2022
Assistant Varsity Baseball Coach
Alhambra High School
01.2022 - 05.2022
- Modeled appropriate behavior on and off field.
- Planned and directed game strategies.
- Developed profound sense of team belonging throughout season.
Education
Bachelor of Science - Environmental Economics & Policy
University of California, Berkeley
Berkeley, CA05.2025
Associate of Science - Business Administration
Diablo Valley College
Pleasant Hill, CA05.2023
Associate of Science - Criminal Justice
Diablo Valley College
Pleasant Hill, CA05.2023
Associate of Arts - Economics
Diablo Valley College
Pleasant Hill, CA05.2023
Skills
- Microsoft Windows and Office
- Collaborative Team Player
- Recordkeeping Skills
- IT Ticket Documentation
- Friendly and Patient
- Social Skills
- Activity Planning
- Reading Comprehension
Gym
I go to the gym almost every day to keep my body sharp and my mind sharper.
Timeline
Remote Support Specialist
SafeInHome
05.2023 - 08.2023
Travel Baseball Coach
Bay Area Gold Diggers
08.2022 - 06.2023
Travel Baseball Coach
Diablo Marauders
05.2022 - 08.2022
Assistant Varsity Baseball Coach
Alhambra High School
01.2022 - 05.2022
Delivery Driver
Papa Johns
07.2021 - 05.2023
Bachelor of Science - Environmental Economics & Policy
University of California, Berkeley
Associate of Science - Business Administration
Diablo Valley College
Associate of Science - Criminal Justice
Diablo Valley College
Associate of Arts - Economics
Diablo Valley College