Kirk Hayhurst
Fountain Valley
Summary
Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethics to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bedside IT Support (Contract)
UCI Health/ Insight Global
Los Alamitos, CA
02.2026 - 07.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Senior Technical Support Specialist, Tier 1.
UnitedHealth Group/Cognizant
Irvine, CA
05.2024 - 12.2025
- Analyzed complex technical issues, providing effective solutions that improved operational efficiency.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery standards.
- Implemented best practices in troubleshooting techniques, resulting in improved first-contact resolution rates.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve Remote Connectivity issues.
- Improved customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Managed high-volume support tickets, ensuring timely resolution and maintaining client trust.
Desktop Support Technician Lead
Conduent Workman's Compensation
06.2018 - 01.2024
- Hardware deployment, PC's, laptops, and thin client imaging
- Virtual Machine configuring and deployment
- Citrix Remote Access installation and configuration
- Horizon VDI Installation and troubleshooting
- Cisco Desktop phone, Avaya Softphone installation
- Utilized ServiceNow ticketing system.
- Provided technical support for desktop and laptop hardware, software, and peripherals.
- Identified and resolved issues with Windows OS, MS Office Suite, Outlook, Active Directory.
- Troubleshoot network connectivity problems utilizing tools such as ping tests and traceroute.
- Maintained inventory of all IT assets; monitored license compliance for software applications.
- Implemented antivirus solutions to protect against malicious threats on endpoints.
- Deployed images using Ghost or other imaging tools on multiple machines simultaneously.
- Installed and maintained various applications such as Adobe Reader, Java Runtime Environment.
- Set up workstations with required hardware components like monitors, keyboards, mice.
- Configured new users in the domain environment with appropriate permissions and access rights.
Desktop Support Technician (Contract)
United Health Group
06.2017 - 12.2017
- Supported over 500 users via onsite support
- Hardware deployment, maintenance, and troubleshooting
- Deployment and configuring of thin clients for medical facilities
- Utilized Bomgar remote access, and Footprints ticketing systems.
- Set up workstations with required hardware components like monitors, keyboards, mice.
- Provided technical support for desktop and laptop hardware, software, and peripherals.
- Identified and resolved issues with Windows OS, MS Office Suite, Outlook, Active Directory.
- Created user accounts in Active Directory; reset passwords; managed group policies.
Help Desk Technician (Contract)
Information Innovators/Defense Contract Management Agency
06.2015 - 05.2017
- Supported 250 users via phone, e-mail and onsite with helpdesk support
- Utilized Change gear ticketing system
- Symantec Ghost, and Clone Copier imaging systems
- Hardware deployment, maintenance, and troubleshooting
- Server Maintenance 2008, 2012, Exchange, Terminal
- User account setup.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Configured user accounts, installed software applications, configured network settings, and performed system maintenance tasks.
- Provided technical support for hardware and software issues to end-users via telephone, email, and remote access tools.
Education
Bachelor's degree - Computer Science information technology
Stanbridge College
Associate degree - Computer Science information technology
Stanbridge College
Skills
- GPOs
- OUs
- TCP/IP
- DHCP
- Bluetooth/Wi-Fi
- Windows 10, 11
- Outlook 2016
- Active Directory
- DNS
- VPNs
- Android/IOS Mobile Support
- MS Office365
Certification
- Comp TIA A+ Certified Technician
- Microsoft Certified Professional, MCP, and Cisco CCNA
Hardware
DELL and H.P PC's, servers Cisco routers switches and phones. 802.11 A/B/G/N wireless switches routers and firewalls. Lenovo desktop PC's, laptops, Dell WYSE and HP Thin Clients.
Languages
English
Timeline
Bedside IT Support (Contract)
UCI Health/ Insight Global
02.2026 - 07.2026
Senior Technical Support Specialist, Tier 1.
UnitedHealth Group/Cognizant
05.2024 - 12.2025
Desktop Support Technician Lead
Conduent Workman's Compensation
06.2018 - 01.2024
Desktop Support Technician (Contract)
United Health Group
06.2017 - 12.2017
Help Desk Technician (Contract)
Information Innovators/Defense Contract Management Agency
06.2015 - 05.2017
Associate degree - Computer Science information technology
Stanbridge College
Bachelor's degree - Computer Science information technology
Stanbridge College