Hi, I’m
Kirithika Muthu
Toronto,ON
Summary
New graduate with a degree in Business Marketing, excited to launch a career as a Marketing Coordinator. Expert in managing profiles on social media platforms like Facebook, TikTok, and Instagram. Successful in expanding online presence through personalized interactions with followers.
Overview
3
years of professional experience
8
Certificate
Work History
Cacao 70Toronto, ON
Social Media Coordinator
11.2021 - Current
Job overview
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Wrote social media content to increase engagement with customers.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Develop and curate engaging content for social media platforms.
- Assist in creating and editing written, video, and photo content.
Seneca Student FederationToronto, ON
Marketing and Promotions Assistant
05.2022 - 08.2022
Job overview
- Implementing new ideas and creative ideas.
- Promoting access of events, services and programs through social media.
- Hands on experience in developing campaigns, strategies and creative content.
- Conducting social media orders and prepare impactful reports.
- Experience in photography and videography
Seneca College Of Applied Arts And TechnologyToronto, ON
Student Ambassador
01.2022 - 08.2022
Job overview
- Managed and updated over 800 students’ information for the marketing team using Salesforce, analyzed their information, and reported the results to the business developing manager to accelerate the registration
- Collaborated closely with the marketing team to develop campaigns, and manage clients and agencies overseas which resulted in better customer service and customer satisfaction
- Assisted over 5000 students with the admission and registration process through phone calls and email by sharing first-hand information about the college and programs to enhance students’ registration
- Participate in virtual open houses and call campaigns to support over 300 prospective students virtually
Cacao 70Toronto, ON
Customer Service Representative
09.2021 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Ensure customer satisfaction and provide professional customer support.
Education
Seneca College of Applied Arts And TechnologyNorth York, ON
Post Graduate from Business Marketing
12.2022
University Overview
- Member of SSF
Stella Maris CollegeChennai, India
Bachelor's in Commerce from Corporate Secretaryship
04.2019
Skills
- Visitor Behavior Tracking
- Social Media Platforms
- Photo and Video Editing
- Mobile Marketing
- Time Management
- Social Media Engagement
- Content Creation
- Market Research
- Digital Content Development
- Social Media Expertise
Certification
Google Ads.Search Certification
Inbound marketing certification
Google analytics for beginners
- SEO Link Building
- Marketing Tools
- Learning to write for the web
- Wordpress 5 essential training
- Delivering an authentic elevator pitch
Timeline
Marketing and Promotions Assistant
Seneca Student Federation
05.2022 - 08.2022
Student Ambassador
Seneca College Of Applied Arts And Technology
01.2022 - 08.2022
Social Media Coordinator
Cacao 70
11.2021 - Current
Customer Service Representative
Cacao 70
09.2021 - Current
Seneca College of Applied Arts And Technology
Post Graduate from Business Marketing
Stella Maris College
Bachelor's in Commerce from Corporate Secretaryship