Kirat Aujla
Surrey,BC
Summary
Motivated and detail-oriented individual with a successful completion of Level 1 Insurance Licensing. Equipped with foundational knowledge of insurance principles, customer service, and policy administration. Eager to contribute to a dynamic team in a fast-paced insurance environment, and grow within the industry. I'm a psychology graduate, passionate about understanding human behavior and mental health. Strong foundation in psychological theories, research methods, and data analysis. seeking opportunities to contribute analytical and interpersonal skills in research, counselling or social services
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Dspot dessert cafe
Surrey, British Columbia
10.2024 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Administrative Intern
high end security
Surrey, British Columbia
05.2024 - 10.2024
- Processed invoices and payments accurately and efficiently according to company guidelines.
- Set up and maintain filing systems to ensure documents are organized and easily accessible.
- Collaborated with other departments to ensure efficient workflow processes.
Customer Service Representative
KFC
Surrey, British Columbia
04.2023 - 04.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
Night Stocker
save on foods
Surrey, British Columbia
02.2023 - 10.2023
- Stored merchandise in designated areas within the store .
- Ensured that aisles were neat, tidy, and properly stocked at all times.
- Trained new employees on proper procedures for stocking shelves overnight.
Education
Associate of Arts - Psychology
Kwantlen Polytechnic University
Surrey, BC02-2025
Insurance
Level 1 Insurance
Surrey, BCSkills
- level 1 insurance
- Basic Risk Assessment
- Customer Service & Client Interaction
- Policy processing and documentation
- Claims Intake Support
- Communication & Problem Solving
- Regulatory Awareness (eg, provincial compliance)
- Computer Literacy (Microsoft Office, insurance CRM platforms)
- Organization & Time Management
- Team Collaboration
Certification
- level 1 insurance - scored 84 percent
Timeline
Server
Dspot dessert cafe
10.2024 - Current
Administrative Intern
high end security
05.2024 - 10.2024
Customer Service Representative
KFC
04.2023 - 04.2024
Night Stocker
save on foods
02.2023 - 10.2023
Associate of Arts - Psychology
Kwantlen Polytechnic University
Insurance
Level 1 Insurance
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