Kiranvir Kaur
Surrey,BC
Summary
Dedicated professional with nearly 3 years of customer service experience. Skilled in building relationships, meeting sales goals, and delivering excellent customer service in fast-paced environments. Strong communicator with a focus on efficiency, product knowledge, and teamwork. Enthusiastic to take on new roles and challenges.
Overview
3
3
years of professional experience
Work History
Customer Service and Shift Leader
Tim Hortons
New Westminster, BC
06.2024 - Current
- Delivered fast, friendly, and accurate service in a high-volume environment, ensuring a positive guest experience.
- Led shifts by assigning tasks, supporting team members, and maintaining smooth store operations.Handled customer concerns professionally to ensure satisfaction and repeat business.
- Promoted products and effectively upsold menu items to increase average transaction value.
- Monitored inventory levels, restocked supplies, and assisted in managing product availability during peak hours.
Grocery Coordinator and Supervisor
Super Save Produce
Surrey, BC
05.2022 - 06.2024
- Provided excellent customer service by assisting shoppers, resolving issues, and offering product recommendations.
- Oversaw daily operations of the grocery department, ensuring shelves were well-stocked, organized, and aligned with company standards
- Collaborated with vendors and sales teams to manage inventory, place orders, and ensure product availability.
- Implemented promotional displays and price changes to boost product visibility and drive sales.
- Maintained accurate records of sales, inventory, and team performance to support store
- Supported sales through upselling, promotions, and efficient checkout assistance.
Education
Diploma - General Studies
Kwantlen Polytechnic University
Surrey, BC04.2024
High School Diploma - Medical
KMV College
India03.2021
Skills
- Customer service
- Financial record keeping
- Adaptability
- Inventory management
- Multitasking and time management
- Sales techniques
- Communication
- Efficiency and attention to detail
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service and Shift Leader
Tim Hortons
06.2024 - Current
Grocery Coordinator and Supervisor
Super Save Produce
05.2022 - 06.2024
Diploma - General Studies
Kwantlen Polytechnic University
High School Diploma - Medical
KMV College