Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier
KIRANVEER KAUR

KIRANVEER KAUR

Calgary,Alberta

Summary

Our team at Coach thrives on providing unparalleled customer service, a commitment deeply rooted in my postgraduate business education from Kwantlen Polytechnic University. We harness my Computer Science background to elevate in-store experiences, ensuring every interaction is as sophisticated as our products.

Transitioning from Fossil Watches to Coach, I've cultivated a niche in retail that balances technical acumen with customer engagement. This unique blend drives our success in offering a seamless shopping journey that resonates with our valued clientele.

Overview

6
6
years of professional experience

Work History

Cashier

Coach Luxury Fashion Outlet
09.2023 - Current
  • Assisting with shelf-stocking, clean-up, and displays
  • Keeping the register area neat and stocked with essential supplies
  • Counting money in cash drawers at the beginning of a shift
  • Handling rain checks, exchanges, and refunds
  • Rectifying any price discrepancies and resolving complaints from clients
  • Bagging, boxing, or gift-wrapping merchandise for clients
  • Issuing the correct change due to the client
  • Using electronic scanners to identify the price of the merchandise

Cashier

Coach Luxury Fashion Outlet
10.2022 - 11.2023
  • Assisting with shelf-stocking, clean-up, and displays
  • Keeping the register area neat and stocked with essential supplies
  • Counting money in cash drawers at the beginning of a shift
  • Handling rain checks, exchanges, and refunds
  • Rectifying any price discrepancies and resolving complaints from clients
  • Bagging, boxing, or gift-wrapping merchandise for clients
  • Issuing the correct change due to the client
  • Using electronic scanners to identify the price of the merchandise

Bookkeeper

City Security Services
06.2022 - 02.2023
  • The processing of accounting data was made sure to be correct and timely
  • Performed accounts payable and receivable tasks, maintained cash balances and posted sales invoices
  • Investigated account transactions to find and fix inconsistencies
  • Using a proprietary data system, accurately posted transactions

Sales Associate

Watch Station
06.2022 - 01.2023
  • Greet customers and help them find out what they want/need
  • Encourage customers to buy additional or higher-quality products, known as cross-selling and upselling
  • Motivate customers to buy by describing the product uses and benefits
  • Explain business policies, such as discounts, warranties, and return limits
  • Build customer loyalty by offering incentives like loyalty program membership, coupons, or branded credit card
  • Assist with store displays, signage, inventory, and stock management
  • Opening, closing, cash auditing and chat-in for employees

Stock Lead

Michael Kors
07.2022 - 10.2022

•Execute efficient and effective shipment processing by following processing and placement

guidelines

• Aware of and follows Loss Prevention policies

• Oversee and execute markdowns and re-ticketing in the stockroom and on the sales floor

• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards

• Processing pay by link and online order

Cashier/stock Lead

Polo Ralph Lauren
11.2020 - 06.2022
  • Manage stock levels and made key decisions about stock control
  • Ensure that merchandise shipments have been received and displayed within the company's expectations
  • Maintain an active presence on the sales floor and stockroom to prevent stock shrinkage
  • Assist in all areas of stock, shipping, receiving protocol/policies, and all shipping/receiving related paperwork
  • Train and develop new employees based on changes in the store's volume and sales cycles
  • Create stock employee schedules and ensure stock staff were always on duty to provide assistance on the sales floor as needed
  • Update colleagues on business performance, new initiatives, and other pertinent issues

Sales Associate

Winners
11.2019 - 11.2020
  • Assisting in coordinating and executing the smooth and timely movement of merchandise from the backroom to the sales floor, while maintaining floor operational standards and merchandise presentation standards
  • Assigning priorities and providing direction and support in communication to drive sales and improve merchandising processes
  • Providing weekly updates on objectives and identifying any issues or opportunities pertaining to merchandising processes and the sales floor; reviewing weekly merchandise announcements and support in the communication of change to merchandise presentation, fashion trends, ads, events, etc
  • Training and development of Associates in merchandise presentation standards and customer service

Warehouse and Sales Associate

Tommy Hilfiger
05.2019 - 10.2020
  • Receiving / Shipping - Processing HUB, 3rd party deliveries, Special Orders
  • Maintain an organized stockroom/off-site area
  • Maximize sales volume by ensuring merchandise styles and sizes are well represented on the sales Floor
  • Maintain visual presentation standards that are consistent with division philosophy and direction when placing/restocking merchandise on the sales floor
  • Maintain appropriate sales floor inventory levels
  • Demonstrate effective written and verbal communication skills
  • Develop proficiency in all operational policies and procedures
  • Manage time and prioritize tasks

Production Worker

Pita Bread Factory
02.2019 - 05.2019
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Education

Post Baccalaureate Technical Management and Services - Business Management

Kwantlen Polytechnic University
Surrey, BC
01.2019

Bachelor of Science - Computer Science

Dev Samaj College
Ferozepur, Punjab
01.2017

Skills

  • Conflict resolution
  • Cash Handling
  • Problem-solving skills
  • Leadership skills
  • Customer retention and communication skills
  • Time management
  • Knowledge of metrics
  • Technical Skills - Microsoft Office

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional

Timeline

Cashier

Coach Luxury Fashion Outlet
09.2023 - Current

Cashier

Coach Luxury Fashion Outlet
10.2022 - 11.2023

Stock Lead

Michael Kors
07.2022 - 10.2022

Bookkeeper

City Security Services
06.2022 - 02.2023

Sales Associate

Watch Station
06.2022 - 01.2023

Cashier/stock Lead

Polo Ralph Lauren
11.2020 - 06.2022

Sales Associate

Winners
11.2019 - 11.2020

Warehouse and Sales Associate

Tommy Hilfiger
05.2019 - 10.2020

Production Worker

Pita Bread Factory
02.2019 - 05.2019

Post Baccalaureate Technical Management and Services - Business Management

Kwantlen Polytechnic University

Bachelor of Science - Computer Science

Dev Samaj College
KIRANVEER KAUR