Kiranpreet Kaur Dhillon
Regina,SK
Summary
Dynamic Dispatch Manager with a proven track record at RK Haulers Inc, adept at workflow and route planning. Skilled in DOT compliance and fostering team productivity through effective training and coaching. Recognized for enhancing operational efficiency and resolving complex issues, ensuring optimal performance of over 30 vans and a dedicated team.
Professional dispatch leader with robust experience in logistics and operations management. Skilled in optimizing routes, managing teams, and ensuring efficient delivery schedules. Strong focus on team collaboration, dependable in adapting to changing needs, and results-driven. Known for effective communication, problem-solving, and organizational skills essential for high-stakes environments.
Overview
6
6
years of professional experience
Work History
Dispatch Manager
RK Haulers Inc
01.2024 - 02.2025
- Respond to over 150 daily calls/texts requests with information about assistance.
- Closely monitored dispatch the routes to prioritize which routes need to be done by specific of time and send rescue to drivers who need help.
- Communicate with other dispatchers and the owners to get any changes in daily procedures.
- Directed investigations to verify and resolve Amazon's requests or drivers complaints.
- Follow Amazon rules, work with OTR team to resolve any on-road issues.
- Manage over 60 vans. Report, find solution, and set up to fix the vans' issues to make sure they are safe to operate. Ground the vans if needed.
- Train new employees in various procedures and gave feedback on daily work performance to increase productivity.
- Reward drivers with good performance and encourage to those have better idea to improve in the daily basis. On the other hand, coach drivers with bad performance how to do better.
- Collect and keep track inventory including pouches, devices, van keys, gas cards, and chargers, etc...
- Discuss the issues as drivers Return to Station (RTS).
- Report end of day and make sure to keep everything clean and neat
Dispatch Coordinator
Automan Express
10.2023 - 01.2024
- Closely monitored dispatch the routes to prioritize which routes need to be done by specific of time and send rescue to drivers who need help.
- Communicate with other dispatchers and the owners to get any changes in daily procedures.
- Directed investigations to verify and resolve Amazon's requests or drivers complaints.
- Follow Amazon rules, work with OTR team to resolve any on-road issues.
- Manage over 128 vans. Report, find solution, and set up to fix the vans' issues to make sure they are safe to operate. Ground the vans if needed.
- Train new employees in various procedures and gave feedback on daily work performance to increase productivity.
- Reward drivers with good performance and encourage to those have better idea to improve in the daily basis. On the other hand, coach drivers with bad performance how to do better.
- Collect and keep track inventory including pouches, devices, van keys, gas cards, and chargers, etc...
Responded to over 40 calls daily calls/texts requests with information about assistance.
Dispatch Coordinator
American System Inc
11.2021 - 09.2023
- Delivering prompt and accurate information to ensure the utmost customer satisfaction.
- Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution.
- Comprehensive product or service knowledge, including detailed features, pricing, availability, and relevant policies or procedures, enables customers to make well-informed decisions.
- Extending technical support to customers encountering difficulties with products, services, or online platforms, adeptly troubleshooting problems and guiding them toward effective solutions.
- Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand.
- Proactively engaging with customers to discern their needs, preferences, and feedback, thus continuously enhancing the overall customer experience.
- Identifying emerging trends, recurring issues, or areas for improvement and providing recommendations to augment the quality of customer service and elevate customer satisfaction levels.
Addressing customer inquiries, concerns, and grievances across multiple communication channels such as telephone, email, live chat, or social media.
Supervisor
Carvo Equipment Ltd
02.2019 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Canadore College of Applied Arts And Technology
Mississauga, ON04-2018
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Accounts Payable
- Accounts Receivable
- Quickbook
Languages
English
Full Professional
Punjabi
Timeline
Dispatch Manager
RK Haulers Inc
01.2024 - 02.2025
Dispatch Coordinator
Automan Express
10.2023 - 01.2024
Dispatch Coordinator
American System Inc
11.2021 - 09.2023
Supervisor
Carvo Equipment Ltd
02.2019 - 08.2021
High School Diploma -
Canadore College of Applied Arts And Technology
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