Kiran Preet Pannu
Restaurant Manager
Calgary,AB
Summary
Dynamic leader with proven expertise in elevating customer satisfaction and streamlining operations at The International Grill. Excelled in team management and inventory control, driving significant improvements in service quality and efficiency. Skilled in conflict resolution and staff development, consistently achieving positive outcomes in high-pressure environments. Demonstrates a passion for excellence and a commitment to fostering a positive work culture. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
The International Grill
09.2022 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Manager
Sam Hospitalities
02.2019 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Bachelor of Education - Sociology,English,Social Studies,Psychology
Malwa Training College
Punjab India07.2004
Master of Arts - English
G.G.N.Khalsa College For Women
Punjab India06.2003
Bachelor of Arts - Psychology,Political Science&Public Administration
G.G.N.Khalsa College For Women
Punjab India06.2001
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Adaptable
- Employee Retention
- Supervisory skills
- Performance Improvement
- Recruitment
- Conflict resolution techniques
- Pre-shift walk-through
- Food plating and presentation
- Problem-Solving
- Reliable and Responsible
- Team Leadership
- Employee Supervision
- Quality Control
- Calm and Pleasant Demeanor
- Work Planning and Prioritization
- Monitoring Food Preparation
- Workflow Planning
- Sanitation
- Liquor Law Compliance
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Restaurant Manager
The International Grill
09.2022 - 03.2024
Restaurant Manager
Sam Hospitalities
02.2019 - 05.2022
Bachelor of Education - Sociology,English,Social Studies,Psychology
Malwa Training College
Master of Arts - English
G.G.N.Khalsa College For Women
Bachelor of Arts - Psychology,Political Science&Public Administration
G.G.N.Khalsa College For Women
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