Kiranpreet Kaur
Windsor
Summary
- Looking for a challenging opportunity whereby I may strive for excellence, exercise my skills, achieve self- realization and accomplish organizational and personal goals.
- Excellent analytical, problem solving, interpersonal and communication skills, agile, resilient, team player with ability to handle multiple tasks and a quick learner
- Obtained 7.5 Bands in International English Language Testing System therefore, I am an Expert in communicating professionally both individually and within a group.
- Knowledge about carrying out various activities and duties in hotel department which includes housekeeping, maintenance, food & beverages.
- Disciplined and punctual regarding work.
- WHMIS and Ontario Labour Work certificate holder.
- Fluent in English language
Overview
8
8
years of professional experience
Work History
CSR Assistance Services
Global Excel Management
Windsor
03.2024 - Current
- Processed Claims, Shared Claim forms, applications, and Explain Claiming procedure and requests.
- Communicated with internal departments as well as external customers regarding status of claims.
- Assessed customer needs and provided appropriate solutions for resolving customer issues related to claims management.
- Processed documents related to new and existing insurance policies accurately and promptly.
- Verified customer information and claims to ensure accuracy of data.
- Managed a high volume of incoming calls from customers regarding their claims inquiries.
Customer Service Associate Tier 1
TTEC
01.2022 - 12.2023
- I am responsible for assisting customers with their questions regarding troubleshooting their devices and well as setting up and activating new devices.
- Remotely handling system issues and provide them with appropriate solutions
- Answered phone calls from customers promptly and courteously.
Food Service Supervisor
A&W Restaurants
Kitchener
10.2020 - 01.2022
- Maintain orderly and clean eating and dining areas, as well as other facilities utilized by guests.
- Maintain sanitation, health, and safety standards in work areas.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies, and other restaurant essentials, are adequately stocked.
- Monitoring the restaurant's cash flow and settling outstanding bills.
- Resolving customer complaints in a professional manner
- Supervisor
Store Supervisor
Pizza Pizza
Kitchener
08.2020 - 09.2021
- Run the shift
- Giving responsibilities etc.
- Monitoring the restaurant's cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner
Customer Relations Associate
HGS
Windsor
07.2019 - 08.2019
- Assisting customers with questions related to Internet
- Prepared PCs/laptops for existing users by assigning them as local admins on the domain for the local area network
Customer service and Help Desk
Sutherland Global Services
Windsor
05.2017 - 06.2019
- Assisting Customers with General Account queries and Billing questions
- Activation of wireless devices and remaining kind and supportive when customers share their frustrations.
- Installing telecommunication components, hardware and cabling
- Analyze case dump on daily basis from CRM tools such as TS&R and Telegance to get assistance
- Communicate with tech and sales representatives to gather in depth information on software products
- Support team members for complex Windows/MAC issues got over inbound calls.
Education
Post secondary Diploma - Computer System Technician Networking
St. Clair College
09.2018
Skills
- Claims processing
- Customer communication
- Document management
- Time management
Timeline
CSR Assistance Services
Global Excel Management
03.2024 - Current
Customer Service Associate Tier 1
TTEC
01.2022 - 12.2023
Food Service Supervisor
A&W Restaurants
10.2020 - 01.2022
Store Supervisor
Pizza Pizza
08.2020 - 09.2021
Customer Relations Associate
HGS
07.2019 - 08.2019
Customer service and Help Desk
Sutherland Global Services
05.2017 - 06.2019
Post secondary Diploma - Computer System Technician Networking
St. Clair College