Kiranpreet Kaur
Brampton,ON
Summary
I appreciate abilities being versatile personality trait enable to assist and cultivate positive relationships with both team members and customers. Previous experience in a multitasking workplace has driven a mentality that is eager to take the initiative, as well as outstanding communication and customer service skills. Good computer abilities, including proficiency with Microsoft Word, Excel, and spreadsheets, as well as a data entry program certification.
Overview
7
7
years of professional experience
Work History
LINE LEADER
BELVIKA TRADE & PACKAGING LTD
01.2023 - 12.2024
- Make available all work-related records such as attendance and efficiency score to management for the purpose of payment and other rewards.
- Give workers detailed feedback on their level of performance most especially when they are not performing up to company expectations
- Check all outgoing stocks to ensure that they are in good condition and make sure that all documents are accurately signed for proper documentation
- Constantly inspect all work equipment to identify shortages and damages.
Customer Service Representative
BSNL
India
05.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
OFFICE ADMIN
DELIGHT FREIGHT TRANSPORTATION
01.2022 - 01.2023
- Type and proofread letters, forms, and other documents;
- Create dispatch schedules and schedule appointments with shippers and drivers;
- Greet people and direct them to contacts or service areas; establish office procedures and routines;
- Answer phones and relay messages; assist with accounting and payroll as needed;
- Compile data, statistics, and other information; order office supplies and maintain inventory;
- Record and prepare minutes of meetings, seminars, and conferences;
- Open and distribute regular and electronic incoming mail and other material and coordinate the flow of Information and set up and maintain manual and computerized information filing systems.
Education
PGWP - Project Management
Alpha College of Business and Technology
Scarborough, CA08.2022
Human Resources Management
Canadore College of business
Mississauga, CA12.2021
Master of Arts - English
A.S College
Khanna, Punjab04.2016
Skills
- Customer Service
- POS Systems
- Cash Handling
- Price Identification
- Time management
- Staff Supervision
- Work Task Prioritization and Customer Relations
Languages
English
Native or Bilingual
Timeline
LINE LEADER
BELVIKA TRADE & PACKAGING LTD
01.2023 - 12.2024
OFFICE ADMIN
DELIGHT FREIGHT TRANSPORTATION
01.2022 - 01.2023
Customer Service Representative
BSNL
05.2018 - 08.2020
PGWP - Project Management
Alpha College of Business and Technology
Human Resources Management
Canadore College of business
Master of Arts - English
A.S College