Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KIRANPREET KAUR

Scarborough,ON

Summary

Experienced IT Sales Account Manager with a strong technical foundation and a proven ability to drive business growth. Skilled in lead generation, CRM, contract negotiation, B2B/B2C sales, and government bids. Adept at building lasting client relationships and delivering tailored IT and financial solutions. Backed by hands-on experience in software development, system analysis, and troubleshooting. Known for collaborating with cross-functional teams to enhance system performance and support project success across diverse industries, including digital banking and financial services.

Overview

3
3
years of professional experience

Work History

IT SALES ACCOUNT MANAGERUARD

SolutionStack
Toronto, Canada
05.2024 - 04.2025
  • Consistently exceed sales targets by closing high-value contracts, including securing a $300K government tender.
  • Proactively identify and convert new business opportunities through strategic outreach and networking, contributing to consistent account growth.
  • Deliver tailored post-sale technical support to clients, fostering trust and long-term partnerships.
  • Spearheaded CRM implementation to streamline the sales process, enhancing lead tracking, reporting accuracy, and overall sales efficiency.
  • Leverage in-depth knowledge of IT solutions—including cloud services, cybersecurity, SaaS, and hardware—to assess client needs and provide customized, value-driven recommendations.
  • Skilled in managing complex sales cycles, negotiating contracts, and aligning solutions with business objectives to maximize ROI for clients.

Library Resource Co-Ordinator

North York Central Library
Toronto
04.2023 - 02.2024
  • Select and purchase books, digital media, and other materials based on community needs and interests.
  • Manage budgets and build relationships with vendors to ensure cost-effective buying.
  • Oversee the ordering, receiving, and cataloging process to make materials available quickly.
  • Review usage data and feedback to decide what to add or remove from the library collection.
  • Collaborate with staff and use library software to track orders and keep records organized.

IT Help Desk Support

Seneca College
Toronto, Canada
04.2022 - 12.2022
  • Provide front-line technical support to students, staff, and faculty for hardware, software, and network issues.
  • Troubleshoot problems related to Wi-Fi, printers, login access, and college systems like MySeneca and Blackboard.
  • Assist with setting up, maintaining, and updating lab computers and classroom tech equipment.
  • Log support requests using ticketing systems and escalate unresolved issues to senior IT staff.
  • Deliver excellent customer service while following IT policies and protecting user privacy.

Education

COMPUTER SYSTEMS TECHNICIAN -

Seneca College
Toronto, ON, Canada
01.2022

Skills

  • Cold Calling
  • Lead Generation
  • B2B/ B2C Sales
  • CRM
  • Sales Presentations
  • Negotiation
  • Technical Support
  • Contract Management
  • MS Office
  • Troubleshooting
  • Networking
  • Customer Service
  • Vendor Management
  • Inventory Control
  • Data Entry
  • Upselling & Cross-Selling
  • Team Leadership
  • Account Retention & Growth
  • Problem-Solving
  • Sales Force
  • System Analysis
  • Technical Sales
  • Access Control

Accomplishments

  • Successfully managed client accounts and closed high-value IT deals, consistently exceeding sales targets while maintaining strong relationships with major vendors like Dell, HP, and Microsoft.
  • Optimized procurement and acquisition processes, reducing operational costs by 15% and improving efficiency through automation and strategic vendor negotiations.
  • Provided exceptional technical support across hardware, software, and network issues, achieving a 90% first-call resolution rate and boosting user satisfaction.
  • Led cross-functional collaboration between sales, technical, and administrative teams to deliver customized IT and resource solutions, enhancing overall service delivery and client retention.

Timeline

IT SALES ACCOUNT MANAGERUARD

SolutionStack
05.2024 - 04.2025

Library Resource Co-Ordinator

North York Central Library
04.2023 - 02.2024

IT Help Desk Support

Seneca College
04.2022 - 12.2022

COMPUTER SYSTEMS TECHNICIAN -

Seneca College

Similar Profiles

CREATE PROFILE
KIRANPREET KAUR