Kiranpreet Kaur
Brampton,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Ignite Technical Support Consultant
Rogers Communications Inc.
Toronto, ON
09.2021 - Current
- Resolved customer complaints in a timely manner by providing appropriate solutions or workarounds.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developed and maintained strong relations with customers to meet quality expectations.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Maintained up-to-date case documentation for future reference
- Maintained positive working relationship with fellow staff and management.
Consumer Advisor
HGS Canada
04.2021 - 08.2021
- Provided customer service to customers by answering inquiries, resolving complaints and providing general information.
- Identified and escalated issues to appropriate departments for resolution.
- Maintained accurate records of customer interactions using various software programs.
- Evaluated customer satisfaction levels and addressed any concerns promptly.
Food Service Supervisor
Tim Hortons
Oakville
08.2017 - 06.2021
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Provided direction to staff on proper preparation techniques for menu items.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Internship Student
Bright Future Academy
Brampton, ON
05.2018 - 08.2018
- Developed wireframes and user flows for web applications.
- Integrated HTML, CSS, JavaScript, and other programming languages into websites.
- Designed logos, icons, images, and banners for websites.
- Optimized website performance by conducting testing on various browsers and devices.
Education
Post Graduation Diploma in Web Design And Development - Information Technology
Lambton College
Mississauga, ON08-2018
Bachelor of Computer Applications - Computer Applications Development
BBK DAV College For Women
Amritsar, Punjab, India05-2015
Skills
- Remote assistance
- System diagnostics
- Call Center Operations
- Issue Troubleshooting
- Customer Support
- Time Management and Process Improvement
Timeline
Ignite Technical Support Consultant
Rogers Communications Inc.
09.2021 - Current
Consumer Advisor
HGS Canada
04.2021 - 08.2021
Internship Student
Bright Future Academy
05.2018 - 08.2018
Food Service Supervisor
Tim Hortons
08.2017 - 06.2021
Post Graduation Diploma in Web Design And Development - Information Technology
Lambton College
Bachelor of Computer Applications - Computer Applications Development
BBK DAV College For Women
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