Kiranpreet Kaur
ON
Summary
2 Years experience as a dedicated Customer Service Representative with a proven track record of 95% customer satisfaction. My objective is to secure a Customer Experience Associate position in the financial area where I can utilize my expertise to provide efficient and friendly service to customers. I am a team player who can multitask and easily handle high-pressure situations.
Web address: https://www.linkedin.com/in/kiranpreet-kaur-9a76a7212/
Overview
2
2
years of professional experience
1
1
Certification
Work History
Financial Service Representative
Gatestone & Co
12.2022 - Current
- Achieved a 35% increase in gift card sales, surpassing the quarterly sales target.
- Collaborated with managers of other departments to quickly resolve customer inquiries, resulting in 10% decrease in customer service tickets per week.
- Demonstrated success in achieving and maintaining a remarkable 95% customer satisfaction rate through application of exceptional customer service skills.
- Consistently met or exceeded quality standards, scoring at or above 98.8% out of 100% in monthly review period.
- Collaborated with a team and solving problems within a diverse team, contributing to branch success.
Customer Service Representative
Tim Hortons
04.2022 - 12.2022
- Recognized as one of top 10 team members for achieving exceptional sales results of 80%.
- Increased sales of hand-brewed latte by 50% through effective promotion of technique and specialty.
- Achieved 90% sales success with Tim Cards.
- Comfortably engaged in simple sales situations, achieving sales targets.
- Build strong customer relationships through friendly greetings and exceptional customer service.
- Resolved complaints quickly and efficiently while keeping customer's needs in mind.
Education
Post Graduate Diploma - Web Design And Development
CONESTOGA COLLEGE
08.2022
Master Degree - Computer Science
KMV COLLEGE
05.2018
Bachelor Degree - Information Technology
KMV College
05.2016
Skills
- Cash handling
- Point of sale systems
- Accuracy and attention to detail
- Strong technical skills in effective utilization of social media
- Willingness to learn and determination to succeed
- Effective verbal and written communication skills
- Adaptability and Time management
- Proficiency in using MS Office Applications(Word, Excel, Outlook)
- Excellent administration, collaboration, planning, and organization skills
Certification
Investment Funds in Canada (IFC) by CSI.
MS Word Essential Training.
Awards
Best Employee Award | 2022
TIM HORTONS
I am proud to have been the recipient of the Best Employee of the Month. This acknowledgment is awarded to associates who display exceptional customer service, collaborate effectively in teams, and show unwavering dedication to the company's core values.
Timeline
Financial Service Representative
Gatestone & Co
12.2022 - Current
Customer Service Representative
Tim Hortons
04.2022 - 12.2022
Post Graduate Diploma - Web Design And Development
CONESTOGA COLLEGE
Master Degree - Computer Science
KMV COLLEGE
Bachelor Degree - Information Technology
KMV College
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