KIRANPREET KAUR
Brampton,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the CSR industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Dispatcher
RAI DISPATCH
01.2023 - Current
- Scheduled deliveries and pickups according to customer needs.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Developed and implemented customer service policies and procedures.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Answered phone calls and responded to customer emails.
- Utilized customer feedback to improve customer service.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed customer accounts and invoicing.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Food Supervisor
BURRITO BOYS, HURONTARIO
08.2022 - Current
- Conduct regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
- Checking in on dining customers to enquire about food quality and service
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Review customer surveys to develop and implement ways to improve customer service
- Professionally resolving customer complain
- Controlled labor costs with good planning, scheduling and delegating abilities.
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Auditor
DAYS AND ROSE
05.2022 - 10.2022
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
- Complied with established internal procedures by examining reports, processes, and documentation
- Participated in interviews, performed observations, and evaluated pertinent information to supplement audit findings
- Performed strategic planning, execution, and finalization of audits
- Developed an auditing program to address risks and evaluate regulatory requirements
- Completed audit papers by thoroughly documenting audit tests and findings
- Gathered and analyzed financial data to determine improvement efforts
- Established internal control systems by updating audit programs
- Collaborate and support the supervisor in performing accounting analysis according to rigorous schedules
- Provided journal entries and performed accounting on an accrual basis.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
Cashier
POPEYES LOUISIANA KITCHEN
01.2022 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Worked closely with the shift manager to solve problems and handle customer concerns
- Completed inventory counts and ordered merchandise.
ASSISTANT ACCOUNTANT
NIRESH GOYAL &SONS
06.2019 - 07.2021
- Tracked financial activities for business-wide operations, department-specific activities, and special projects
- Supported customers by creating external invoices for specific departmental billing needs
- Reconciled accounts on a set schedule to maintain an accurate and compliant system with daily reviews of high-use accounts
- Analyzed and determined the availability of funding to support hiring decisions
- Updated the general ledger with new entries, closely checking the accuracy of each transaction to minimize errors
- Calculated insurance premiums, tax liabilities and state worker's compensation coverage requirements by auditing payroll records and personnel files
- Posted monthly, quarterly, and annual financial reports to consistently meet deadlines for filings.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Reviewed general ledger entries and assessed accuracy.
Education
Cambrian Hanson
undefined
northern pures college of applied art and technology
2022
B.com - International business management
Lyallpur Khalsa college for women
2019
Skills
- Customer service
- Communication skills
- Schedule
- Coordinate and modify routes
- Assistance to the driver with directions and paperwork
- Detail oriented
- Accounting Software Systems
- Critical Thinking and Analysis
- Multi-tasking
- Ms-word
- Ms- office
- Collections
- Results Orientation
- Sales Commission Knowledge
- Client Representation
- Budget Forecasting
- Records Preparation
- AP and AR Processing
- Staff Oversight and Leadership
- Data Processing
- Email Correspondence
- Data Entry
Accomplishments
- Talking to customers and employees from various departments
- Ordering as necessary, working with our clients to coordinate, and requesting cost and availability estimates from vendors
- Delivery trucks, windows, and times that are perfect, as well as scheduled truck drivers, are all available
- To manage delivery dates and logistics, welcomed calls from both consumer and commercial clients
- Produce bills of lading, freight invoices, and delivery receipts while keeping track of every transaction and delivery
- Keep your client information and work orders up to date using customer care software
- Data input for the establishment of transactions (receiving and shipping);
- Management of city dispatch, the payroll system, load-link, and border clearance
- Expertise with Avaal and payables/receivables
- Ongoing follow-up with the operations division to make sure that all pertinent documentation (pertaining to the items transported and received) is accurate
- Tally (digital accounting)
- Certification of dispatch AND brokerage (Rai Dispatch)
- Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Supervised a team of 2 staff members
- Resolved product issues through consumer testing
- Achieved goal by completing balance sheets with accuracy and efficiency
- Languages
- English
- Punjabi
- Hindi
Timeline
Dispatcher
RAI DISPATCH
01.2023 - Current
Food Supervisor
BURRITO BOYS, HURONTARIO
08.2022 - Current
Auditor
DAYS AND ROSE
05.2022 - 10.2022
Cashier
POPEYES LOUISIANA KITCHEN
01.2022 - 05.2022
ASSISTANT ACCOUNTANT
NIRESH GOYAL &SONS
06.2019 - 07.2021
Cambrian Hanson
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northern pures college of applied art and technology
B.com - International business management
Lyallpur Khalsa college for women
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