Years of professional experience
Hi, I’m
Kiran Kumar C Y
Saskatoon,SK
Summary
12+ years of expertise (Order to Cash domain) Cash application, B2B Collections, Billing, Credit Management, SAAS customer support, Business Operations and Finance Management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
Work History
Amazon
Finance Operations Manager
07.2021 - 03.2023
Job overview
- Cash application, Collections, Refund, Reconciliation, Intercompany transfers
- Processed invoices and contacted appropriate parties for timely payment receipt
- Forecasted trends and recommended improvements based on financial risk analyses
- Researched and facilitated software integration to streamline accounting and financial processes
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations
Accenture Solutions
Business Operations Specialist
06.2019 - 08.2020
Job overview
- Client: Uber
- Participated in meetings and associated events to help define and achieve organizational objectives
- Facilitated development and reporting of program metrics
- Collected, organized and provided data to maintain program status and customer commitments
- Managed over 50 Customer calls per day.
- Developed and updated tracking spreadsheets for process monitoring and reporting
Concentrix Daksh Pvt Ltd
Assistant Manager
03.2018 - 06.2019
Job overview
- Google-YouTube content moderation, Operations & Client management, Team Size- 25.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Mentored team members to enhance professional development and accountability in workplace
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
HighRadius Technologies
Customer Success Manager
02.2014 - 11.2017
Job overview
- Finance tool (SAAS)- Operations support, handled 100+ esteemed customers (Hershey's, Demonte, American Greetings, Walmart, Logitech, Costco, GP Rail etc.)
- Assisted customers with onboarding and product setup to foster successful adoption and usage
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Created customer support strategies to increase customer retention
- Monitored customer progress and addressed customer inquiries with timely and accurate updates
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Conducted periodic user training sessions to support customer understanding and product feature utilization
- Created and maintained comprehensive customer success documentation for internal and external use
- Utilized customer feedback to inform changes and improvements to customer success plans
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
E.I. DuPont
Quality Auditor (Team Lead)
11.2012 - 02.2014
Job overview
- Worked on SAP (back end user) Cash applications (North America regions and EU region)
- Cash apps Auditor and was responsible for maintaining Auto application rate for cash receipts received on daily basis(AutoKonto)
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Cultivated interpersonal skills by building positive relationships with others
- Worked flexible hours across night, weekend and holiday shifts
- Adaptable and proficient in learning new concepts quickly and efficiently
GE Rail – GECIS, Genpact, GE Rail
Process Associate
04.2007 - 11.2012
Job overview
- Worked on Oracle, Cash applications and Collections Analyst for, North America
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Supervised processes to eliminate weak points or bottlenecks in business operations
- Evaluated customer needs and feedback to drive product and service improvements
- Collected, arranged, and input information into database system
- Devised and implemented processes and procedures to streamline operations
- Monitored and reported on process performance to verify compliance with established standards
Education
Master of Business Administration
2011
Bachelor of Commerce
2007
Skills
- Cash Application & Collections
- Credit Management
- Manual Invoicing (Billing)
- Order Management
- Strategic and financial planning
- Lean & Six sigma
- Bank Reconciliations
- Operations management
- MS-office
- Written and interpersonal communication
- Financial analysis
- KPI management
- Coaching and training
- Skilled in [Oracle, SAP, HighRadius, AutoKonto]
- Client account management
- Coaching and mentoring
Accomplishments
● Delivered a GB project of $1.5 MM savings
● Peer-to-Peer Appreciation award for picking up the process quickly
● Spot Award for 100% Accuracy in the first month of Production
● Silver Award thrice for consistent performance
● Received best team award from the customer multiple years
● Rated as EE (Exceeding Expectation) for the Exemplary Performance many times
● Became Process Specialist within 18 months.
● Became Process Trainer in 24 months.
● Cleared Star assessment in Genpact. IPL (Internal Leadership Program)
● Became Management Trainee within 4 years and Assistant Manager in 5 Years.
● Taken sessions on Cash applications across the SDO as a part of Best practice sharing.
● Facilitated training to team on how the AutoKonto software
● Multiple awards for excellent performance
Certification
New Manager Induction AR Tool Kit After Market service (AMS) Lean Trained & Lean Ace certified Certified in Order to Cash Training (O2C) Financial Essential ARCP (Accounts Receivables Certification Program from TRAN, USA) -2011 Green Belt trained and tested Certified Process trainer by Client for AR
Timeline
Finance Operations Manager
Amazon
07.2021 - 03.2023
Business Operations Specialist
Accenture Solutions
06.2019 - 08.2020
Assistant Manager
Concentrix Daksh Pvt Ltd
03.2018 - 06.2019
Customer Success Manager
HighRadius Technologies
02.2014 - 11.2017
Quality Auditor (Team Lead)
E.I. DuPont
11.2012 - 02.2014
Process Associate
GE Rail – GECIS, Genpact, GE Rail
04.2007 - 11.2012
Master of Business Administration
Bachelor of Commerce
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