KIRANJOT KAUR BAMBHRAH
Woodstock
Summary
To obtain the position at your esteemed organization, where I can effectively utilize my strong communication & organizational skills, customer service background and my ability to manage effectively to lead the company to a higher level.
Overview
14
14
years of professional experience
Work History
Truck Dispatcher
10941891 Canada Inc.
09.2018 - Current
- Assigned and optimized routes for truck drivers based on delivery timelines, distance, traffic conditions, and fuel efficiency to ensure on-time deliveries.
- Communicated regularly with drivers to provide delivery updates, route adjustments, and address issues such as delays, accidents, or breakdowns.
- Coordinated and assigned loads based on truck capacity, product specifications, and transportation requirements to maximize space utilization and minimize transport costs.
- Managed issues such as missed deliveries, route changes, or delays, quickly finding solutions to minimize customer impact and maintain operational efficiency.
- Prepared and maintained accurate shipping logs, delivery reports, and other required documentation, ensuring accuracy in billing and tracking.
- Assisted in managing transportation budgets by reducing unnecessary expenses, optimizing fuel usage, and ensuring efficient use of resources.
- Responded promptly to emergencies, such as vehicle breakdowns or accidents, by coordinating repairs or alternate routes to minimize disruption and ensure timely delivery.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Truck Dispatcher
NAF System
05.2017 - 10.2017
- Effective and efficient load planning with minimum dead miles.
- Dispatched drivers on contracted loads by relaying pickup and delivery information as well as routing.
- Performing effective and concise administration, communication, and data input into front end systems.
- Developed and maintained strong relationship with customers and carriers to meet with the customer's goal and requirement.
- Respond and provide solutions to both customer and driver concerns.
- Always did fair distribution of work.
- Created ACE and ACI manifest for US/Canada border crossing.
- Track equipment and schedule repairs and preventive maintenance service on equipment as needed.
- Managed a high paced office by self-motivating and multi-tasking.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
Customer Service Representative- Office Assistant
Service de Consultation en Immigration
01.2015 - 02.2017
- Prepare all the immigration applications for refugee claim, Protected person, work permit, Humanitarian & Compassionate, PRRA, Citizenship, Family Sponsorship, permanent residence card application.
- Organized and maintained law libraries, documents and case files.
- Mailed and arranged for delivery of legal correspondence to clients and immigration offices.
- Drafted and typed grammatically correct office memos.
- Schedule and confirmed appointments with clients and other personnel.
- Created and tracked all expenses and client account.
- Photocopied all correspondence, documents and other printed materials.
- Dedicated and detail-oriented, high level of accuracy and strong attention to detail.
Restaurant Supervisor
Tim Horton’s
02.2011 - 12.2014
- Planned, organized & controlled the daily operations to evaluate performance of my team and meeting objectives.
- Determined areas of potential cost reduction, program improvement, or implement the corporate policies on regular basis.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Prepare floor plan and direct staff in daily work assignments to maximize productivity.
- Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met.
- Provide an exceptional customer experience through first call resolution.
- Deescalate upset clients by maintaining a professional and empathetic demeanor.
Customer Service Representative – Sales and Service
Protocol Direct Marketing Inc
10.2010 - 01.2011
- Delivered outstanding customer service and build customer satisfaction and loyalty with effective and timely 100% resolution for all the requests/complaints/escalations and issues.
- Maintained up-to-date records at all times
- Developed effective relationships with all call center departments through clear communication.
- Properly directed inbound calls in phone queues to improve call flow.ty and training processes..
- Properly directed inbound calls in phone queues to improve call flow
- Focused on customers day-to-day needs ranging from opening new accounts setup, demos and providing information about newly launched products and services.
Education
Truck Dispatch Specialist - Course
Avaal Corporation
Woodbridge, ON05.2017
Certificate - French Language
MICC
Montreal, QC10.2010
Bachelors - Information Technology
Punjab Technical University
Punjab, India08.2009
Skills
- Oral and written communications
- Customer satisfaction measurement
- Effective decision making
- Deadline-oriented
- Documentation management
- Advanced problem solving
- Efficient time management
- Microsoft Excel
- Conflict Resolution
- Problem resolution
- Geographical awareness
- Freight rate negotiation
Technicalcompetencies - Computersoftware
- MS Word
- Excel
- PowerPoint
- Outlook
- Access
- Internet
Leisureactivities
- Listening to music
- Cooking
- Walking
References
If sought, references available
Timeline
Truck Dispatcher
10941891 Canada Inc.
09.2018 - Current
Truck Dispatcher
NAF System
05.2017 - 10.2017
Customer Service Representative- Office Assistant
Service de Consultation en Immigration
01.2015 - 02.2017
Restaurant Supervisor
Tim Horton’s
02.2011 - 12.2014
Customer Service Representative – Sales and Service
Protocol Direct Marketing Inc
10.2010 - 01.2011
Truck Dispatch Specialist - Course
Avaal Corporation
Certificate - French Language
MICC
Bachelors - Information Technology
Punjab Technical University
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