Kiranjot Kaur Kaur
Brampton
Summary
Experienced Collections Specialist bringing 5 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Dennys Restaurant
11.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Collections Agent
D&A Group Services
02.2022 - Current
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Reached out to approximate 20 account holders daily.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Collected on past due accounts with average months delinquency.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Collected funds from delinquent customers and minimized loss to save during timeframe.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Recorded all information regarding financial status of customers.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
Manager
The Bombay Restaurant
11.2019 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
Supervisor
Tim Hortons
08.2017 - 02.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Introduced team contests and goals to enhance productivity and improve employee morale.
Receptionist
DM Cabinet Doors
02.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
High School Diploma -
Cambrian College of Applied Arts And Technology
New Westminster, BC12.2019
Skills
- Correspondence Sorting and Filing
- Overdue Balance Detection
- Personalized Financial Reviews
- Payment Solicitation
- Food and Beverage Management
- Technical Proficiency
- Health and Safety Regulations
- Greet Guests
- Managing Employee Relations
- Data Entry
- Data Entry and Database Software
- Positive Attitude and Energetic
- Delivery Coordination
Certification
- Licensed [Collection Agent]
- LLQP
LLQP
The Life License Qualification Program (LLQP) is Canada’s national life insurance license training program .
Timeline
Server
Dennys Restaurant
11.2022 - Current
Collections Agent
D&A Group Services
02.2022 - Current
Manager
The Bombay Restaurant
11.2019 - 02.2022
Supervisor
Tim Hortons
08.2017 - 02.2020
Receptionist
DM Cabinet Doors
02.2017 - 08.2017
High School Diploma -
Cambrian College of Applied Arts And Technology
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