Kiranjit Kaur
Winnipeg,Canada
Summary
Dedicated and customer-focused hospitality professional with experience in hotel operations, guest services, and front desk management. Skilled in providing exceptional guest experiences, handling reservations, and maintaining high service standards
Overview
9
9
years of professional experience
Work History
Customer Service Associate /warehouse clerk
CTR AUTO-PARTS
Winnipeg, Manitoba
05.2023 - 08.2025
- Assisted customers with product inquiries, returns, and exchanges in a high-traffic retail setting
- Provided friendly, respectful service aligned with company customer-first values
- Processed transactions accurately using POS systems and handled cash, debit, and credit payments
- Assist with stocking shelves, backroom organization, and pulling items for sales floor
- Maintain the cleanliness in warehouse (collecting garbages, separating recycle)
Customer service
Monte Carlo hotel
Mississauga, Ontario
01.2021 - 11.2021
- Greeted guests warmly and provided assistance throughout their stay
- Handled guest inquiries, requests, and complaints professionally
- Assisted with reservations, room changes, and special requests
- Coordinated with housekeeping and maintenance to resolve issues quickly
- Processed payments and maintained accurate guest records
Front desk executive
Queens Pearl Inn
India
01.2017 - 11.2019
- Greeted visitors and oversaw the check-in and check-out processes
- Reservations for rooms were made by phone, email, and walk-in visitors
- Oversaw daily cash reports, payments, and billing
- Coordinated the preparation of the rooms with housekeeping
- Handled complaints from visitors in a timely and professional manner
- Updated booking systems and kept track of visitors
Education
High School Diploma - Business administration and tourism management
St Lawrence college
Scarborough, Ontario01.2022
Skills
- Customer Service & Guest Satisfaction
- Cash Handling & POS Systems
- Problem Resolution & Conflict Management
- Store Policies & Return Procedures
- Team Collaboration
- Time Management & Multitasking
- Attention to Detail
- Health & Safety Compliance
Languages
English
Native or Bilingual
Availability
- Full time
- Available to work full time weekends weekdays and holidays
Timeline
Customer Service Associate /warehouse clerk
CTR AUTO-PARTS
05.2023 - 08.2025
Customer service
Monte Carlo hotel
01.2021 - 11.2021
Front desk executive
Queens Pearl Inn
01.2017 - 11.2019
High School Diploma - Business administration and tourism management
St Lawrence college